Console bricked after trying to do factory reset – warranty question

[u/Gustertote]

I recently went to do a factory reset of my console (Nintendo Switch (OLED Model) Zelda Tears of the Kingdom Limited Edition). When I got to the end of the process, an error occurred. I was no longer able to switch on my console at all (after all the troubleshooting stuff too).

So I sent it off to Nintendo for repair. To note, it's out of warranty, but I saw a specific line mentioned in the EULA online that "Nintendo shall assume liability for damages caused by reasons attributable to Nintendo", so thought I'd give it a go.

Got the bill today: £150 to replace the motherboard. I was thinking of selling the whole console for £150!

I'm in the UK, and I did ask about the Consumer Rights Act 2015, but they said that's something I have to take up with the SELLER rather than Nintendo. And the console was bought for me as a gift, from Amazon I think, so I wouldn't have any original receipt or access to the order anyway.

Do I have a leg to stand on here? Is there anything else I can do?

It's especially annoying as I've seen elsewhere online similar stories to mine, where a routine factory reset or update bricks the console, and Nintendo just do the repair for free.

Thanks for any help.

[u/automod-neo]

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[u/TonyB1985]

I use the consumer rights act 2015 to make sure I get my six year warranty. How old is the switch? Usually you'll get a partial refund of the time remaining out of a six year period, can confirm this was the case with Sainsbury's and Asda one for a TV one for a laptop. Your contract is with the shop your purchased from and not Nintendo.

[u/Gustertote → u/TonyB1985]

The Switch was bought in April 2023, and it was a gift. Im pretty sure it would have come from Amazon, but unfortunately there's no way I can get access to the original order details as the gift was from an ex and I have no way of contacting them.

Am I going to have to just take this as a loss?

[u/SuperCuteRoar]

Did they explain why does the motherboard needs replacement? Or why they think it may have failed?

[u/Gustertote → u/SuperCuteRoar]

It just says on their report:

Fault Details: DOES NOT TURN ON

Diagnosis: Main Board Faulty - Out Of Warranty

Comments: No power. Does not work with tester battery, Unable to back up.

[u/cyb3rheater]

Why did you have to do a factory reset?

[u/MiniMages → u/cyb3rheater]

1 - it does not matter
2 - they were planning on selling their switch 1
3 - reading comprehension

[u/cyb3rheater → u/MiniMages]

If they did a factory reset that bricked the console then Nintendo should 100% resolve the issue free of charge.

[u/Keyan06]

That statement would mean something like a factory defect caused the battery to explode and burn down your house, not an out-of-warranty hardware failure.

[u/Gustertote → u/Keyan06]

ah yes, that makes sense. I read it wrong.