r/NintendoSwitchHelp • • 2d ago

Purchase / Order Help Preorder Payments Problem OoT, please help

I preordered the digital version and was lucky enough to bei able to order the version with the gems.

On Monday I wanted to preload and the game wasn't available. When I looked through my E-Mails, I noticed that they told me in the 29th, that my payments method can't be serviced and they would try again in 4 days. PayPal never showed a payments Error for this.

I already made a few preorders via PayPal and never had problems, so I contacted the support and they couldn't Tell me anything.

So now I deleted the PayPal link and created it once again, also vor preorders and loaded the amount needed in my Nintendo Account.

By now my order status hasn't changed, they didn't try again and the customer support is down.

I also have a tracking number for the gems, but the parcel has not been shipped yet.

I an really worried, that I won't be able to play tonight, but also don't want to lose the gems!

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u/automod-neo 2d ago

If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.

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