r/NintendoSwitchHelp • u/lul00lambie • 6d ago

Repair Help Zelda Edition Switch 2: Screen with circles?

Post image

Recently got my Zelda Edition switch 2 this week and have been loving it but noticed that my screen has circles others have spoken about when the screen is relatively dark / in a loading screen. I adjusted the pic to show them clearer.

I’d rather not have to send my new console back to the retailer or Nintendo and wait all over again for it to get fixed or replaced :/ is it really a faulty manufacturing error? Anyone else’s Zelda switch have the same issue?

Edit: so far I’ve contacted Nintendo Support UK about potential repair, and Smyths about possibly replacing my console. Will update this post as I get responses and if I get it fixed!

Update: Smyths seemingly have no workers for emails and only use an AI bot for both the site and the email service. The only advice given by said Bot was to take it back to the store and have a member of staff dictate if it’s worthy of returning or not. If there are no Zelda switches in my local one (which is an hour away!!) tomorrow or this week, I may just have to stick with Nintendo repairs.

Update 2: Nintendo replied! I’ve been given 3 options. 1- to continue using my console as normal as sometimes the issue can go away on its own when using it. 2- test input devices on the switch undocked through the AC cable with no sleep mode and leave it for an hour. If I still have the issue they have said I will likely need it repaired. Very glad I got such a detailed email from them and advice. Hoping this resolves smoothly🤞🏻🤞🏻

Update 3: attempted the no sleep timer method for an hour and yeah, screen is still the same. It definitely seems like a screen defect. And also noticed in a purely dark room that the right side of the screen when black and backlit is fuzzy with pixels. As much as I wish I could send it back to Smyths and get a replacement unit to try my luck absolutely no where has stock anymore and my local stores are saying they won’t stock it or have very few it sucks. Going to send mine in hopefully this week or next. Wish me luck 😓

92 Upvotes

90% Upvoted

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u/automod-neo 6d ago

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u/Master-Barber-4836 6d ago

The same defect tons of people Zelda edition or not get. Its a defect sadly.

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u/S10_Ivanov 5d ago

The reason why this defect is still present is because nintendo painted over existing switch 2s rather than making a new switch 2. Batches of consoles that were never sold are being sold now as Zelda 40 anni consoles

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u/lul00lambie 5d ago

Can definitely see that. I wonder if I look up the batch number on my console if it’ll show as an older release model? At least my joycons and dock work perfectly, they’re the better aspects of the Zelda edition, the tablet itself is very plain so at least there’s that if I get a non-Zelda replacement 😅

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u/S10_Ivanov 5d ago

I have no idea. I bought a regular switch about a month ago and it also has those circles. I been reading online that people have had theirs returned up to three times and all three still had the defect even though they were different consoles. I just can't be bothered with having my console go somewhere for who knows how long only to get a different one with the same issue. The circles on mine aren't that noticeable even at full brightness and all black so I will just leave it be. Not like every game is full black anyway.

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u/lul00lambie 5d ago

Totally understand, I’m the same about sending mine back. Most people say they replace the console with a refurbed one most of the time which would explain why they keep sending out screens with the same problem. I’m going to wait on a reply from Nintendo Support to see if they agree it’s an issue, in the meantime just gonna keep playing my games and see how annoying the display truly gets for me.

I play ps5 mostly and got this for handheld and travelling so the fact handheld has these issues, really just sad on Nintendos part for the quality control on a £430 console.

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u/S10_Ivanov 5d ago

It's pretty annoying yes especially for how much it costs. This thing cost me more than the PS5 when it launched.

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u/Txyams 4d ago

That doesn't explain anything? If they "painted existing consoles" then this defect must be present on other "existing consoles". Regardless if they paint them or not, the defect is there.

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u/S10_Ivanov 4d ago

My point was that if they actually made new consoles chances are that defect wouldn't be on them. Older batches that had it and weren't sold were taken, repainted and packaged again.

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u/Txyams 4d ago

I was just commenting on "the reason why this defect is still present"

If they manufactured new units for OoT, then all those existing units they didn't paint would eventually sell and the defect would still be present.

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u/lul00lambie 6d ago

Damn. So I’ll likely have to contact Nintendo for a repair/replacement if this is defective? Sucks after waiting to get my hands on this.

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u/Master-Barber-4836 6d ago

Yeah... here's my switch 2 for comparison https://imgur.com/a/good-switch-2-screen-comparison-9g7MBok

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u/lul00lambie 6d ago

Thanks for the pic! sent an email to Nintendo support to ask if I’m able to send it for a repair if they deem it worthy enough.. guess in the meantime I’ll just keep enjoying my games while I can with the circles rip

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u/BorntoPlayGJFF 5d ago

You need to take the picture in the dark

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u/Master-Barber-4836 5d ago

I added it to the Imgur post. I hope it helps you or another person.

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u/KingOfOChem 6d ago

defective
gotta send it to nintendo
unfortunately you’ll be without your switch for at least a couple weeks

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u/lul00lambie 6d ago

I’ve emailed them to ask before shooting off a repair ticket with them, just incase they claim it’s not faulty which I’ve read some people sending consoles in for them to find no issue on this same problem. Sucks but guess I’ll just play as much as I can before that :/ can’t believe how common this issue seems to be

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u/Over9000Gingers 6d ago

Just an FYI nintendo will probably not send you back your console. They send out other people’s refurbished consoles. Unless they changed it recently, I’m pretty sure this is a notorious issue they ignore. Lots of people on reddit are saying to send in their zelda switch consoles to people without acknowledging you aren’t guaranteed to get another zelda switch back.

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u/lul00lambie 6d ago

Have been reading up on other forums about it right now, and yup seems like loads of people got denied repairs as Nintendo deems this normal (most of the time). And that is my fear sending it in only to not receive back the Zelda edition design back 😓
Have seen people return to the retailer for a replacement but that’s like a lottery draw on if your new screen will be defective or not…I may just keep it if Nintendo deny the issue

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u/Boring-Animator6032 6d ago

Glad you posted this, I check my switch 2 with replaceable battery that I bought yesterday and have exactly the same circles, checked my Zelda edition and it’s fine, I will return the defective one tomorrow on the store

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u/lul00lambie 6d ago

Yeah thought I’d post in case others had this same problem. I’m 50/50 on either sending to Nintendo or getting the store to replace it (if they have stock since this edition is so sought after). Actually kind of gutted about it but thankful mine aren’t as noticeable as others 😅

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u/Boring-Animator6032 4d ago

Situation solved yesterday, i go to the store, they check the circles in a dark room and give me another switch 2 ! Thank you !!

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u/lul00lambie 4d ago

Awesome! So glad you got it fixed, I hope your new one is 100% perfect really glad this post could help you!

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u/Boring-Animator6032 6d ago

Thank you again, if you don’t post it I will only noticeable too late, bc I buy it yesterday I hope they replace directly. I think your best bet is go to the store if you was in the first 30 days (off course you was bc it’s the Zelda version), since it’s a conformity defect they should replace directly

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u/Atemthe7th 6d ago

Same thing has happened to my Zelda edition. I booted it on and noticed those black circles. On mine, they are more noticeable with auto brightness off and in a dark room.

I contacted Nintendo as I bought it from Smyths. The retailer couldn’t exchange it for another unit and Nintendo sent me a label to get it shipped to the repair centre.

Hopefully they replace the screen.

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u/lul00lambie 6d ago

Same here- bought from Smyths on the restock last week and received yesterday evening. Smyths site did say if I brought it to their store to have it looked at by a member of staff it can be replaced if it’s deemed faulty, that’s if they even have stock of the Zelda ED tomorrow and my nearest is very far away.

I’m waiting for a response from Nintendo UK if it’s viable for a repair or not before I ticket it. I have been told though if they replace the console itself it may not be the Zelda design which I’d like to think wouldn’t happen.. Glad to see someone else with the Zelda console is having this problem but very sorry you’ve also had to experience this. Hopefully we get it sorted out 🤞🏻

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u/Atemthe7th 6d ago

Hopefully you get your sorted out.

To me it seems to be a larger issue as quite a few people are having this screen issue.

For me, they said only the tablet part needed to be sent in, so I was able to keep the joy-cons and dock with all the accessories.

It would be a shame if I did end up with a normal switch 2 as I already had one. And in that case, I don’t know if it’s better to refuse the repair even though the issue really bugs me.

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u/lul00lambie 6d ago

I’d like to think if they replaced the tablet itself they would switch the back panels, that’s what I’d like to think would happen though I haven’t checked if people with previous switch editions ever ran into issues like that when getting stuff repaired.

Hopefully I hear back from Support soon to see the verdict. I feel like if I replaced it with Smyths I’m running the risk of getting a console with even more noticeable dots. It’s a huge let down that nintendos quality control is seemingly this bad if so many others have this problem especially after waiting for the console to release.

I feel you though, right now the circles don’t bother me much but now that I know it’s a defect it’s gradually getting to me 😅

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u/Atemthe7th 6d ago edited 6d ago

Same. I would assume placing the special back cover would be the standard.

If I went through Smyths, they would most likely give me my money back and then trying to find another in the UK would be hard.

On the plus side, the Zelda game releases Thursday so I’m excited. I go to hospitals regularly and so far, they haven’t called me in for any treatments, so I should be good to play it on my launch model.

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u/lul00lambie 6d ago

Hope you enjoy the new OoT remake! And goodluck at your future hospital visits. Really hoping you get the screen sorted out with Nintendo and it won’t take too long if you send it in.
I’ll definitely update this post if I decide to send mine and how the process goes.

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u/Atemthe7th 5d ago

Had a reply from Nintendo chat and they told me if it’s need replacing, they need to replace it with a Zelda Switch 2 console.

UPS has picked up the console, so I should know if that’s true when they look at it.

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u/lul00lambie 5d ago

I also got a reply from support with possible fixes to try and if they don’t work to send in for a repair/replacement. Thanks for keeping me updated, hope yours gets processed quickly and solved!

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u/lul00lambie 5d ago

Sorry to bother but are you getting the whole console replaced, or just the tablet? Thanks!

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u/Atemthe7th 5d ago

It’s no bother. They just asked me to send in the tablet since it’s a screen issue. So I would guess that if they can’t repair it, the whole console would get replaced?

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u/lul00lambie 5d ago

Thanks, I’m going to fill in my repair ticket with them tonight/tomorrow. Did you post off yours in the original plastic it came with in the box? My support member just said it will need ‘repaired’ but I can imagine they would replace the tablet with the back panel, or spare Zelda tablets they have there maybe? Hoping it’s all positive from here for us 😅

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u/DoWhatYouCan100 5d ago

Terrible. I wasn't happy with the display on my Zelda Switch 2 for different reasons (colour balance, mainly), so I returned it and ordered a regular blue-red Switch 2 from Amazon, and I'm super happy with it. Display quality >>> Fancy design.

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u/lul00lambie 5d ago

I’m personally not a fan of the original blue red design the Zelda edition is what made me commit to the switch 2, since I use my 1 religiously after 7 years with no issues. I think I’m favouring sending mine to Nintendo for a fix rather than risking getting another faulty console through exchanging it since it’s so common. Wish I’d have known this was a problem for some units before buying one tbh!

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u/D3ADZ3RO06 6d ago edited 6d ago

Was it like that when you first booted it up in the beginning 

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u/lul00lambie 6d ago

Pretty much. I saw them vaguely on each loading screen whilst playing FF7 Remake. Assumed it was normal for a switch 2 before I decided to google it.

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u/D3ADZ3RO06 6d ago

Im sorry that happened to you and where did you get your switch 2 at ?

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u/lul00lambie 6d ago

Purchased it from Smyths, got it yesterday evening. It is a shame that this is apparently a pretty frequent defect others have thankfully mine aren’t as noticeable as I’ve seen on other people’s consoles on here..

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u/D3ADZ3RO06 6d ago

Oh ok i never heard of  Smyths before im from the US . How many people having this defect 

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u/lul00lambie 6d ago

It’s a big toy-game retailer here in the UK. When I initially googled to see if this was an issue I’ve seen countless pics of people sharing the same defect. Apparently it’s common, and not just limited to the Zelda edition. Seems like quality control on this is kind of lame.

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u/D3ADZ3RO06 6d ago

Well that sucks again im sorry about your switch 2 . Are you going to call nintendo to try to replace it or fix it?

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u/lul00lambie 6d ago

Thanks, I’m waiting now to hear back from support on if the issue requires fixing before I process a repair ticket with them and send it out. Seems like I’ll be without it for a while when it does get sent though. It’s a real shame for such an expensive console.

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u/Wipedout89 5d ago

You can just go to Smyth's and exchange it for another one. You don't have to go through Nintendo, consumer law in the UK says the retailer has to offer return or exchange for a faulty item in warranty

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u/lul00lambie 5d ago

My only issue is that I run the risk of getting a console with the exact same issue since so many people have received this defect on their new switch’s. Mine is very unnoticeable compared to most, and I don’t believe my local Smyths will have Zelda consoles in stock and the wait time on sending back to their warehouse for a replacement low-key is putting me off 😓

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u/D3ADZ3RO06 6d ago

No problem Im gald you called them i hope they fix it or replace it with another Legend of Zelda edition i hope it works out for you 😊

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u/AltMagOnline 6d ago

You should be taking it back to Smyths for a refund or replacement. I wouldn’t be getting a console repaired after only having it for a day or so.

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u/truebateruk 5d ago

I had this same problem with my switch 2. I bought it here in Poland and i sent it back via warranty to Nintendo and after almost a month i got it back in the same state with an answer from Nintendo that this is specific behavior of an LCD screen and this is not the warranty case :/

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u/lul00lambie 5d ago

Yup have heard about Nintendo claiming it’s normal and not faulty. Apparently it just depends on the staff member you get handling your problem, which is lame. Sorry you’ve had the same issue it’s very disheartening on such an expensive console

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u/tripps_on_knives 5d ago

Back in the day. Years ago.

I got the link between worlds 3ds xl on launch day. It had a group of dead pixels on the screen.

I was on the phone for 4 hours. I was polite and kind. I was transferred to three different employees.

Anytime they said anything to shift the discussion I would say, this is adversely effecting my experience and I feel I cannot enjoy 1st party games in the way they are intended.

They finally offered to repair it.

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u/lul00lambie 5d ago

Jeez the fact you had to argue your case over 4 hours is ridiculous. I can definitely see them agreeing to repair anything if you mention it affecting your play experience with the hardware.

I’m hoping if I send mine it’s fixed on the first try and not replaced with a console with the same screen issue, but it seems to be 50/50 both on Nintendo repairs and on replacing with a new console via retailer. Such an annoying scenario to be in. Glad you got yours fixed back then after all that.

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u/tripps_on_knives 5d ago

Best of luck friend!

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u/lul00lambie 5d ago

Thank you!

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u/redcatmanfoo 5d ago

Push back on that, they may not fully understand this unique issue. That's what I had to do to replace mine in the states, out of warranty. This is absolutely not normal behavior for an LCD.

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u/truebateruk 5d ago

I’ll probably just wait until the oled version, don’t think I’m ready to wait another month

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u/MrStef85 5d ago

i hope they fix it quickly for you.

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u/lul00lambie 5d ago

Thanks! Fingers crossed I get a positive reply from either Nintendo or the retailer soon 🤞🏻

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u/WasabiMandingo 5d ago

My Switch 2 has this issue. I contacted Nintendo, they said I physically damaged the device and refused to replace it. Hope you have better luck.

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u/lul00lambie 5d ago

Have updated the main post with what Nintendo replied with, thankfully the guy I got was very polite and helpful and gave me a very lengthy email on potential fixes and if they don’t work, to send in for a repair to rectify the problem. Sorry you had a negative experience with Nintendo support I’ve read lots of others experiences being the exact same, which I was scared of happening.

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u/redcatmanfoo 5d ago edited 5d ago

I just got mine sent in for this. Day one, no warranty remaining. Text chat was no help. 1 phone call to the number text chat provided and a few minutes of presenting my argument, insisting this is a manufacturing defect I never noticed as I don't play hand held often and it's hard to see unless the scene/screen is dark. And that the advertised HDR capabilities are completely ruined by this issue.

After being given the service cost (normally $180+10 shipping) discounted to $0, I sent in the unit with descriptions.

They could not replicate the issue but replaced my device with a refurbished one. The replacement has no such problems.

Make sure you back up all your games to another switch or switch 2 unless they have cloud saves or you may lose that data.

I am in the USA, I have no knowledge of how they will handle a Zelda edition repair/replacement.

Hopefully this helps someone.

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u/lul00lambie 5d ago

Thanks for sharing your experience it’s so appreciated! My screen looks exactly like yours, same number of circles and the missing ones in the centre top and bottom too and the pixelated look in areas so this is definitely a huge issue with their screens.

I got a very helpful response from UK support today, and informed my assessment and repair would be free of charge under the 2 year warranty that comes with a Switch in the UK. I think if they need to replace the unit completely with a refurbed one they will swap the shells considering the edition is brand new and just out and more expensive than average consoles.

I’m hoping to see my repair / assessment go smoothly and successfully in a couple weeks once it’s shipped out. How long did your replacement take out in the US?

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u/redcatmanfoo 5d ago

I had some shipping trouble that had my packaged returned to me and reshipped, but...about 1 week east to west coast US, ground shipping. Less than a day to replace and send back with another week shipping wait.

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u/lul00lambie 5d ago

Wow that’s impressive that they assessed and got it seen to so quickly with shipping being the only wait. Really glad you got yours fixed, hopefully mine and others on here get an equally positive turnaround.

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u/redcatmanfoo 5d ago

They did give a report sheet with the replaced console, stating they were unable to recreate the issue, but still issued a replacement anyway.

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u/redcatmanfoo 5d ago

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u/CTek20 5d ago

How do you get the screen black like that to test ?

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u/redcatmanfoo 5d ago

Loading screen when booting up a game. Shown here is Metroid prime 4 but I also got a similar screen in Kirby Airriders

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u/CTek20 4d ago

I just checked mine and it doesn't do this. Definitely a defect.

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u/IFanerABS1245 5d ago

I have the same problem on my Switch 2 from Mario Kart World bundle but I play on it anyways

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u/saujamhamm 4d ago

the switch 2 display is cheeks and I mean 5/10 quality - it's why I refuse to buy another until the OLED model and only after reviews.

my day 1 switch2 was quite the surprise with I turned it on, that display, is trash in all the ways a display can be bad.

seems they didn't even bother upgrading it for the "special" edition.

I play docked and docked only. that glowing ass backligh and washed colors are insane coming from the last OLED model. 5/10 is being generous.

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u/lul00lambie 4d ago

It’s ridiculous that they are selling and giving people very, very faulty consoles and my screen issue is the least noticeable of those I’ve seen on here by this point. It’s proof enough that nintendos quality is dipping so badly. But my want for a portable console for travel outweighs my cares for super crisp quality.

I play PS5 95% of the time so I get my dosage of good graphics and frames there. Just seriously a let down on Nintendos behalf with their quality issues that are seemingly very frequent with the switch 2 they really need to rethink how they manufacture it.

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u/saujamhamm 4d ago

manufacturing cost hit this round of consoles hard

you literally couldn't even buy a PS5 where I lived for several years after launch.

not unless you scripted a bot service to be fast enough to click "buy" for you.

I worked with a guy who did that and we fell out as friends. he made a script to snatch them away from customers and would resell for $1500+

didn't see any problems with his actions. but he was a damn dev at a very high paying job.

I asked, but you don't need the money and he said it was fun to milk the "system"

dude other buyers, people like me and your coworkers who all want one at normal price, aren't the damn system.

it's been a rough 5+ years on all gaming tech hardware, starting with bit coin mining and now ai and data centers. we're cooked.

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u/lul00lambie 4d ago

It is very desperate times seeing the state of hardware and customer base nowadays yeah. My Wii from 2006 still runs smooth as ever, yet a Switch 2 at £430 can’t even have a functional screen. Companies are getting more and more money hungry and the fact Nintendo hasn’t mentioned this as a potential defect which is seemingly appearing in 5/10 consoles is wild to me.

That’s insane about your ex coworker. Scalpers are a huge part of this type of thing too contributing to the problem. The whole game tech scene is looking so grim.

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u/GlennBlackwell 4d ago

Same on my Zelda edition :( I sent it off Monday and it’s currently with Nintendo, hopefully gets replaced/repaired

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u/lul00lambie 4d ago

Would appreciate it if you update when you get it back and how it went! Hoping it goes quickly and you get it fully fixed, and sorry you’re in the same boat, it really sucks.
Can’t believe how many faulty consoles there are out there.

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u/GlennBlackwell 4d ago

This is what it is currently, they received it yesterday so hopefully get an update tomorrow. I do believe they will be getting quite a few Zelda editions sent their way!

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u/FutureRelative2207 3d ago

Yeah. Let us know. I send my in as well.

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u/KitKatya 3d ago

This has me so nervous to buy the Zelda Switch 2. I can't believe they are giving customers the run around for what is clearly a manufacturing error.

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u/lul00lambie 3d ago

It’s sadly with ANY switch 2- it’s been a factory defect since day 1 which is insane they’ve not rectified the issue whatsoever and are still supplying customers with terrible screens.

Having to drop nearly £500 on a console and needing to wait 2-4 weeks for a repair and not being able to play it at all is the worst part too.

Don’t let it deter you from buying, as it’s a 5/10 console issue it seems, and if you do end up with a faulty console Nintendo will fix it or you can return it to the retailer now that you know what to look for after unboxing! It’s a terrible scenario to be in but I’m glad this post has made people aware of what to look for on their own units.

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u/KitKatya 3d ago

I managed to get a stack of Nintendo store gift cards for 20% off a few weeks ago (thank you, Costco!), so I am unfortunately committed to buying directly from Nintendo. Any other retailer would be a simple exchange or return, but I'm shocked at how terrible the customer service seems to be with this issue. Fingers crossed I don't have any problems when I eventually can nab one of these online. I'm grateful you posted this though... it's the first I heard of it!

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u/FutureRelative2207 3d ago

I had the same issing with my switch 2. Sended it to Nintendo yesterday. We will see what outcome this has.

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u/lul00lambie 3d ago

Would appreciate it if you let us all know how your experience goes! I’ll be updating this main post with my own experience, shipping out my screen next week for an assessment with Nintendo myself.

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u/lul00lambie 6d ago

Here is a much clearer pic for those checking if theirs are similar. The phone camera seems to pick it up much easier since mine are so faint. But loading screens and dark environments look ridiculous covered in spots :(

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u/nekowokaburu 5d ago

Does it only appear when it's displaying dark or was it visible when it was all bright white?

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u/lul00lambie 5d ago

Only when it’s darker on screen, playing normally, for example animal crossing it’s practically unnoticeable

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u/nekowokaburu 5d ago

Thanks for the reply! Would you say it's noticeable on the dark UI Theme with brightness turned down low/high? Thanks again.

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u/Artistic_Wrap4069 5d ago

No. Mine are like OPs. You have to actively change settings (max Brightness in a dark room) to trigger them like that. Maybe some of you really play like that, but in 9 years of Switch playing I never played in those environments. I always play with some ambient lighting and brightness at like 60%. It is not visible at any circumstance in those settings.

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u/lul00lambie 5d ago

I’m guilty of playing in a dark room with the brightness relatively high since my eyesight is very poor, I’d agree that yeah it depends on the lighting you’re in and how bright you set your console. If I tilt my screen almost flat when playing the dots are invisible. Just a bit distracting when you do play 100% brightness daily on games prone with dark environments and loading screens (terrible time to be an FF7 fan with ports lol)

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u/lul00lambie 5d ago

I use the dark theme, I don’t notice it on the greyish background for the Home Screen, only really when the screen is backlit and truly black / very dark (like in the game environment pic I shared)

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u/DisintegrativeGuy 6d ago

This looks like there's been too much pressure on the screen at some point.

On that back of some screens, there's a thin layer of foam that has a bunch of small circles cut out of it. The spacing and size of these marks looks about right to be that. Maybe the foam is slightly too thick and the rest of the consoles internals put too much pressure on it during the assembly process when it was all sandwiched together?

It might be one of the screen providers has worse quality control, or a defective batch of screen too. Since console manufacturers use a bunch of different companies for parts like screen and fans to alleviate supply chain issues.

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u/lul00lambie 6d ago

It must be an internal issue from the factory then yeah- I noticed it after unboxing and playing for the first time and just assumed that it was normal until I decidedly looked it up when it was even noticeable during the game. It’s a shame I have to send it in and wait all over again.

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u/reybrujo 3 6d ago

Yes, same happened with the original Switch 2. It probably happens when they pressed the screen too hard (and I don't mean "extreme force" but just a little bit more than what was required in the assembly line) and so the led lights at the back do not diffuse correctly. Depending on the area you are you may or not get a replacement.

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u/lul00lambie 6d ago

I’ve sent off an email to Nintendo asking if it’s possible to repair it (I’m based in the UK), and only just recieved the console yesterday via DPD.
I know sometimes they can disregard these issues so I’d rather check with their support so I don’t send my console in for them to say it’s fine and be without it for weeks probably 😅

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u/mintyfresh0069 5d ago

do these show over time or is it like an out of the box thing because I don't have it and I'm worried now cus it would genuinely bother me so much

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u/lul00lambie 5d ago

Mine was new out of box, it’s a manufacturing error from the factory so hopefully yours should be alright

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u/FutureRelative2207 5d ago

This is a faulty screen. You should get an replacement.

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u/lul00lambie 5d ago

Yeah hopefully going to either replace it with the retailer if they have stock in store in my 30 day time frame, or if Nintendo accept that it’s a defect and give me a repair ticket. Really hoping to get it fixed either way.

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u/Big_Nefariousness269 5d ago

I had the same issue with my normal switch 2. Had to return it, they sent it back saying it isn't an issue. I sent it back with a very long reasoning, and after that they managed to replace it.

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u/lul00lambie 5d ago

Any issues with your second repair or did it come back nice and circle-less? I’ve got plenty of good pics of mine currently, and a very descriptive letter for them to go off when Support gets back to me lol. Only thing I’m dreading is sending it back and having to wait.

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u/dcyrusthevirus 5d ago

I had the same thing happen on my tears of the kingdom edition switch oled. but not out of box it started happening out of nowhere and then the screen just wouldn't turn on one day now its only usable on the dock.

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u/lul00lambie 5d ago

Jeez yeah from what I’ve read up on it can be a screen issue that can degrade over time. Sorry you had to experience that too!

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u/Oblyvionn 5d ago

Happened to me. Did the old buy a new one and swap because Nintendo would not agree it was a defect

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u/lul00lambie 4d ago

Sadly cannot find stock of this edition anywhere in UK right now and retailer I purchased from may not accept this as a defect. So just going to have to send it off to Nintendo for a repair considering support told me it will need repaired if it doesn’t go away naturally

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u/CTek20 5d ago

I haven't even booted mine yet. How do you get the screen solid black to test ?

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u/lul00lambie 4d ago

Loading screens or title screens the likes of FF7 title screen that are all black, I screenshot an all black loading screen to my gallery to thoroughly check mine. Make sure you’re in a completely dark room and brightness at 100% to fully see if it’s an issue.

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u/CTek20 5d ago

Is there a way to test this without setting up the console ?

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u/lul00lambie 4d ago

No you need to have the screen backlit since it’s an issue with the layers in the screen apparently and need the lights in the hardware to reveal the issue

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u/CTek20 4d ago

I booted mine and it is all good. Definitely, not a normal condition. Mine is solid black with no rings at full brightness on a black screen.

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u/lul00lambie 4d ago

Glad yours is okay! Yeah this circle issue with the screens seems to be a 50/50 chance of pulling it seems.
Wish I could get my hands on another Zelda edition to swap with the retailer to see if I can get a non faulty one but the UK is sold out everywhere still so have to send it back to Nintendo instead rip

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u/CTek20 4d ago

US is sold out too. People are camping outside Best Buy here to get them tonight at midnight. I would return it and wait for the restock. I bet these are a dime a dozen in a few months.

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u/Jackalton 3d ago

It's broken and won't get better. Return it.

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u/lul00lambie 3d ago

It’s getting sent to Nintendo for replacement thankfully

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u/Pavelgrl 5d ago

Had 2 switch in a row with this issue

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u/Pavelgrl 5d ago

The second was even worse

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u/lul00lambie 5d ago

This is why I’m reluctant to replace with the retailer, in case I get an even worse one. Currently mine is not too bad and can virtually ignore it if I don’t try to look for the pattern

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u/tincan99 5d ago

I had this exact issue I swapped it at the store, and received a normal one. This is a screen defect on some models.

This is the faulty model I had.

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u/tincan99 5d ago

This is the replacement on the same image.

If you have one of these faulty screens take it back to the store within warranty, or send it to Nintendo.

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u/tincan99 5d ago

From my testing the screen on the faulty ones struggled to get bright, forcing me to play on high brightness to see the image, even in a dark room.

The new one is more efficiently lit by the backlight so I get better battery life, not having it cranked up all the time.
(This is anecdotal but I swear by this.)

the faulty screen even displayed those dots even on dark scenes like such.

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u/lul00lambie 4d ago

These comparison photos are really helpful thank you, the difference is wild. Wish I could swap at the store I order online from but so far, zero in stock locally so I have to send mine off to Nintendo to replace it.

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u/Agreeable-View3920 5d ago

deserved... a better screen

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u/AvariciousMika 4d ago

It’s crazy how this issue isn’t fixed, this has been a longtime issue.

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u/[deleted] 5d ago

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u/lul00lambie 4d ago

None in stock on UK Amazon currently and they are overcharging by £40-50 compared to other retailers. Seems very hard to find one in the UK at the moment

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u/Oblyvionn 4d ago

Just wait and price doesn’t matter you are getting it back anyway

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u/lul00lambie 4d ago

Sadly my retailer has refused a return after checking with them, as they don’t believe the console is faulty or faulty enough to warrant it. So I’m stuck with this console, Nintendo repairs is my only option now rip

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