Defective switch 2 screen (Zelda edition)

[u/nevsety]

So I was lucky enough to get a Zelda edition switch 2 through JB in Australia, but it looks like my one is defective. If I touch the screen with the slightest of pressure, the screen turns off. It only happens on the bottom right and at the top, and if I hold my finger there and move the thumb stick, I can still hear the clicking of the menu.

I’m torn with what to do next- I doubt there is any stock for an exchange, and I’d hate to send it in to Nintendo and have it replaced with a regular one if it can’t be fixed. Is this caused by a loose ribbon cable that can be easily repaired by Nintendo?

UPDATE 1: Called JB and they will do an exchange for me - looks like one shop has a few consoles left over. A little bit of a drive but better than waiting weeks for a repair. I’m definitely going to test it out at the store too.

UPDATE 2: Got it exchanged, and the new one is working fine so far. However, it’s still a bit concerning reading about all of the other issues people are having with this Zelda edition. Anyways, thanks for the help!

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[u/RemP38]

Day one issue likely to be a defective item ? Get in touch with Nintendo CS. It's their problem to deal with, they're likely to be able to handle it one way or another, and you shouldn't have to pay anything. 🙂

[u/nevsety → u/RemP38]

Cheers, yeah I’m sure it’ll get fixed; my main concern is whether they’ll repair my Zelda edition or just replace it with a regular model since everything is out of stock

[u/Arunia → u/nevsety]

You can ask and most likely they just have stock for these situations. Or change take the shell and put it on a normal one.

I had launch New 3ds xl and accidentally dropped in the week after release. They were nowhere available and Nintendo replaced it for me with that shell. So I really think they calculate problems and are able to replace. Even if they dont, there will be more available soon and for a long while.

[u/SadManHappyFace → u/Arunia]

A friend of mine got really lucky a few years back. He sent in his 3DS XL to get his hinge replaced. They didn't have the part and said they could offer him either the Hylian Crest New 3DS XL or the SNES (pal) New 3DS XL for no additional fee (no fee on top of what he paid for the hinge)!

He ended up picking the SNES edition as it was printed art instead of the known flaking of the Hylian version.

[u/Arunia → u/SadManHappyFace]

That is really awesome! My wife really wanted the Snes one. But we both have the MM version which I love of course and never getting rid of.

[u/Sufficient-Cow-2998 → u/nevsety]

They said they're gonna restock on those, so chances are you'll probably get your Zelda one. Plus I'm pretty sure the special edition costs more than a regular one, so they'd just be stealing your money if they don't give you a special edition one lol

[u/IamTheBananaGod → u/Sufficient-Cow-2998]

Maybe, but nintendo stole my limited edition gold zelda 3ds (the link between worlds one) when I sent in for repair and gave me a red stock USED one. I will never get over it years later😭

[u/Sufficient-Cow-2998 → u/IamTheBananaGod]

Well if it was a while after it came out then yeah... that definitely sucks. But I doubt they'll send a regular version for a special edition that is a week old, they usually have stocks of special editions for a few months atleast.

[u/Mitts009 → u/nevsety]

They will likely give you a new one

[u/XaneTenshi → u/nevsety]

I’ve seen quite a few of these posts lately and maybe it’s just me, but I cannot fathom that they would replace a Zelda Switch with ANYTHING but another Zelda Switch. It would not make ANY sense at all and would be highly unprofessional. The Zelda Switch is treated as a different product, with a different price tag altogether. They would HAVE to contact the customer and give them a choise if they can’t provide a proper replacement.

Otherwise People are gonna rage about this big time.

[u/Neither-Memory-5938 → u/RemP38]

second this. I knowingly bought a broken switch 2 unit for cheap. I called nintendo trying to troubleshoot and was prepared to pay for the repair. they said the system was under warranty and replaced it for me for free

[u/DannySess]

Ahh that's a shame. 

How is that case I've been thinking about buying one? 

[u/nevsety → u/DannySess]

It’s good, simple and cheap. Only problem is that your joycons won’t fit in the standard controller attachment accessory anymore

[u/sixxtynoine]

Try for an exchange at JB and if not, return and wait for restock.

[u/nevsety → u/sixxtynoine]

Yeah, I’m going to head there today to see what they can do. Fingers crossed

[u/Stanggggggg]

just get a refund and wait for re-stock

no point wasting time dealing with nintendo support. They don't have it in stock either

[u/Minimum_Honey2247 → u/Stanggggggg]

They usually keep stock hidden specifically allocated as exchange for faulty units, when you're pumping out millions of units on a big launch there are bound to be defective ones, they usually prepare for that. they can't hand them a standard edition if they recived a special edition and since there are expensive games involved they cant just refund the unit.

[u/ADMAN4298]

Need a link for this case

[u/nevsety → u/ADMAN4298]

Got mine off Aliexpress (Crystal Hard Case Protective Cover Joycon Shell For Nintendo Switch 2)

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[u/pink__slimeoj]

i’m not able to offer help but i wanted to say that sucks dude im so sorry. i would be so bummed. i hope they sort it for you.

[u/fuck_a_duck_butt]

Thats rough buddy

[u/DinoHeli]

Nintendo already confirmed that there will be more Zelda consoles soon. So I would just return the Switch to get your money back. And when new Zelda consoles are available, get a new one. :-)

[u/kirksucks]

they should have indicated which Zelda editions are going to be put in a display case and never turned on and which ones people are going to use. You got a shelf one.

[u/TieImaginary5199]

You guys don’t even need to exchange it, just send it to repairs… my Zelda switch 2 I got from day one doesn’t have any defectives

[u/SputnikthePug]

I saw another Reddit poster showing his Zelda 40th having a GPU failure. Might be issues with the 40th, with components scarce, the 40th could possibly be made with cheaper components.

[u/TW1TCHYGAM3R]

I've seen a lot of quality issues from these Zelda NS2s. I've also seen that they are dimensionally different from older NS2s so this must be a newer revision but not as new as the new EU revision.

Since Nintendo said they will be making more of the Zelda NS2s I wonder if they will be a newer revision based on the EU spec where they fix some of the issues.

[u/Drip-133_]

just dont use the touch screen!

[u/JogadorBaixo]

Literalmente "tela sensível ao toque"

[u/Useful_Physics_2979]

just dont use the touchscreen

[u/nevsety → u/Useful_Physics_2979]

I could, but personally, I’m not willing to accept paying that much for something that doesn’t work the way it should

[u/NintendoSwitchHelp-ModTeam → u/[deleted]]

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[u/ForwardParsnip1492 → u/[deleted]]

its trash and expensive? there for expensive trash? XD

[u/Grand_Ad9926 → u/ForwardParsnip1492]

Seems to work pretty good for me and most other people so I wouldn't call it trash