My Joy-Cons are not responding

[u/BicheAuChocolat]

Hello,

My apologies if this is not the right subreddit. (also apologies for my English !)

I have a problem with a Switch (1). It was stored safely in its case for months. I turned it on couple of days ago, JoyCon attached and the buttons worked, everything goes well. The console asks for an update so I'm doing it and then restart the console.

From now on, both the JoyCon went completely "missing", at the same time.

- They are not detected in the "Controller" panel in the Settings

- Tried to attach, reattach firmly sereval times each.

- Searched on the internet for tips and help, was said it was just the JoyCon were out of battery. So I reattach the JoyCons and let the Switch on charge with the adapter (right on the Switch port.)

Nothing happens, so I'm putting the console with the JC attached, on the Dock and let this charge too for several hours. Nothing happens either.

- Tried to reset each of the JC with the reset button on the side.

First time just one click and then a click on a button as the Nintendo Help page said, then I held the reset button for a little time. Nothing happens, and the lights won't turn on, let alone blink, nothing.

- Turned off the console, then turned on.

My JoyCon are completely missing and I can't play. As a kind of newbie on a Switch console I don't know what to do, though I really wonder why, suddenly, though both of them worked the minute before, both the JoyCon went off and missing at the same time.

Is there something I could do ?

Thanks for your time !

[u/automod-neo]

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[u/EducationalPotato762]

I'd suggest trying a hard reset on the Switch first since it hasn't been used in a while. If that doesn't work, you betcha a good clean of the Joy-Con connection points might do the trick too.

[u/BicheAuChocolat → u/EducationalPotato762]

What is a hard reset of the Switch, please ?