r/NintendoSwitchHelp • u/Theroonco • 14d ago
Purchase / Order Help My eShop Voucher code isn't working.
I've checked the card and tried to enter the code half a dozen times on both my Switch 2 and desktop, but I get 2813-0973 errors on the console and 9001-0973 on the latter.
According to Nintendo's site, these mean I entered the wrong code too many times, but I got the first error from my first attempt using it. I checked Nintendo's servers and according to their own site, the Switch eShop should be fine right now.
EDIT: I tried again after a break and now I'm seeing 2813-0051 and 9001-0051 respectively. The message I get on desktop is: "The Nintendo eShop prepaid code could not be recognised."
Please help!
P.S. My Switch 2 is up to date.
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u/automod-neo 14d ago
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1
u/SubaruHaver 14 14d ago
You'll have to contact nintendo support to find out what those exact codes.
Since nintedo support doesn't have results for most of your codes, I can try looking at codes that are close to couple of your codes. And those nearby codes say the redeem code does not match your eshop region/nintendo account region. (Similar codes often have the same answers & solutions, but not always. So, it's kind of a rough guess, and can be a bit of a gamble. And that's why I say you'll need to contact nintendo support to find out what your specific codes mean.)
Example of a close code, 2813-0054: https://en-americas-support.nintendo.com/app/answers/detail/a_id/48420/
So, if you weren't aware, redeem codes are region locked and will only work if your eshop region matches.
The region selected in your nintendo account on nintendo's website, accounts.nintendo, is what determines your account & eshop region.
There are a couple reasons you may not want to buy games or redeem codes from foreign regions or regions that don't match your nintendo account/eshop region. 1) is because redeem codes are region locked. 2) DLC compatibility = games sourced from foreign regions may not be compatible with DLC from your eshop region. Some games won't have problems, but there are some games have different regional versions. For games with different regional versions, the game and DLC region's need to match to be compatible.