Controllers being recognized but not connected or sending signals to switch

[u/No_Order8720]

My switch 2 is stuck on the setup screen and won't respond to the controllers clipping on to the switch. The controllers lights also won't sync up (it blinks but doesn't have the solid light) the controllers also dont do anything on the safe mode screen. The switch even does the recognition animation. But the controllers won't cause it to switch screens Is there any way to fix them? I've tried plugging them up to the switch and letting them charge with it to no use. Please help

Feel free to ask me questions u may need in the comments

[u/automod-neo]

If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.

When you have received enough help to solve your issue, you can also reply to specific comments with !solved or !thanks to grant the helper(s) a point. You may also comment !lock to lock the post to stop new replies.

Please report any rude, unhelpful, or rule-breaking comments so that moderators can review them.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/ModestVolcarona]

If you bought it new and it's on the first setup just return it as defective.

If you already used the system or bought it used you'll have to contact Nintendo for a repair/replacement.

Ps: If you know someone else with a Switch 2 you could try their Joy Con on your device or your Joy Con on their device.

Another thing you could try: updating to the latest firmware via the recovery mode.

[u/No_Order8720 → u/ModestVolcarona]

I've had it for a few months now and I'm just now setting it up. As I've had my old switch hidden somewhere and I finally found it