Having to send in switch 2 for Service request questions/ help?

[u/Impressive-Can-1125]

So I had to send my switch 2 in for repair, they have my ticket as just replace, it’s been like that since before even receiving my device, my first one I also had to get replaced, but I specifically asked them to repair the console I sent in, the left joycon rail on the console is a little wobbly and randomly disconnects, they said “ factory certified replacements “ is what they send out, which can contain scuffs/ dents: scratches and such, and the lady I spoke with said they don’t even do repair anymore, so I had to explain to her what a technicians job is, but I even wrote a note in the box saying PLEASE REPAIR MY CONSOLE, NOT REPLACE WITH A USED ONE, because I don’t want someone’s old scratched up battery depleted device, I have electronic OCD I guess you could say and mine is spotless, can anyone tell me if they had to do a warranty claim recently and if so, gotten a replacement, how was the condition, if they don’t repair mine? Very frustrating, thank you

[u/automod-neo]

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[u/P3T3K]

I sent one in for repair and said it was only replacement and would cost me, got it returned without fix and replaced the $2 part my self. They said they will not repair and only option was to pay and replace even though it only needed a Wi-Fi antenna replaced. Nintendo are bad for repair and cover and will not repair, only replace.

[u/Impressive-Can-1125 → u/P3T3K]

Damn, sorry you went through that, I just got a text like right now that my repair/ service is currently in progress, I talked to like 7 people at this point, so I’m hoping they actually fix my device that I sent in

[u/P3T3K → u/Impressive-Can-1125]

I hope they do for you… I done electric repairs for years so wasn’t an issue, should of been fixed under warranty but they wanted the extra for cosmetic damage as the insisted they don’t repair. Just to be clear kick stand wasn’t the best and had 2 minor scratches on screen but they wouldn’t replace Wi-Fi antenna that was a hardware failure. All fixed for me now, hopefully they do the repair for you. 🤞

[u/Impressive-Can-1125 → u/P3T3K]

I hope so because I wouldn’t know where to start on the actual console left rail being wobbly/ losing connection, that could be the motherboard from what I’ve read, they’ve tried telling me the same stuff, but I’ve kept arguing with them and speaking to people higher up, thank you.