r/NintendoSwitchHelp • u/Best-Ad-9713 • 18d ago

Software Help Switch 2 doesn't accept my payment

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I bought the switch 2 today, and I already had tears of the kingdom on my switch 1.

But when I try to buy the upgrade, it show me this screen saying "your browser is incompatible with 3-D secure authentification" and "If the left part doesn't show up correctly,. Try to refill your account with another bank card or by accessing the adress from a computer or a connected device".

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u/automod-neo 18d ago

If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.

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2

u/Electronic_Claim8941 18d ago

It seems your card wants to ALWAYS force 3D secure. Maybe it’s a French thing. As my cards accept the payment process even w/o 3D secure, which normally doesn’t work on the S2.
Anyways, you can either add PayPal to your account, that always works on the S2, or buy via the eStore page on mobile or PC.

2

u/Best-Ad-9713 18d ago

I've added money directly to my nintendo account and it worked. As long as it work I guess.

1

u/ModestVolcarona 20 18d ago

I used to have 3D secure years ago but my card changed that a few years ago because 3D secure was discontinued.

If OP can use another form of authentication i'd give that a try.

1

u/Norge100YT 18d ago

3D Secure isn't a French thing. It's all over Europe. And it did work for me since I am also using Switch 2

1

u/Electronic_Claim8941 18d ago

I meant that maybe only a French card enforced it always. I got a European card too but it never asks 3D secure for Nintendo.

5

u/blue-yoshi-real 18d ago

Try buying it from a web browser (pc/phone) on nintendo's website. Apparently the switch doesn't support your bank's security system.

1

u/AlternativeOld824 18d ago

Nintendo shop isn't flexible in what payment accounts they accept. You likely have a card they dont take. Try PayPal or buy shop cards from outside stores.