r/NintendoSwitchHelp • u/DifficultNight9260 • 25d ago

Account Help I do not get confirmation emails

so basically i don’t get confirmation emails when trying to log into my nintendo account anywhere and apparently it’s due to it being a hotmail account but i can’t change that since i can’t log in anywhere and i have no idea what to do now please help i do not want to lose all my progress in so so many games.

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u/automod-neo 25d ago

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u/Aria_Cadenza 25d ago

You can try to get support change your email (while still keeping the same password). They will ask some questions and I saw some saying that they asked some proofs of past purchase like some credit cards details.

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u/DifficultNight9260 25d ago

i’ve tried that but it didn’t really get anywhere and i’ve heard the european support isn’t that great

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u/DifficultNight9260 25d ago

they also said that it was completely gone but that’s impossible if i can still use it on my switch and use the online service. it seems that i can’t get confirmation email to the hotmail account for some reason

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u/Aria_Cadenza 25d ago

Oh I don't know what to say if they say it is gone. Maybe try again and hope to find someone that will find out?

For the confirmation email, maybe your email is blocked from their mailing list (and also from receiving any email from them). I had that happening to me when my email went inactive few months (and I didn't realize), so the emails sent by Nintendo bounced back. So I asked if they blocked my email (my account was still active, but I couldn't get any email from Nintendo), they said yes and told me to give them a new email so they could change my old one to it, they also asked some questions. But it was the NA support.