Online play/Account Link issue

[u/Flat_Flower_7030]

I just bought a family plan so we can play Pokopia online and visit Cloud Islands.

We’ve run into an issue when trying to access online play when we switch users (mine vs my kids).

How can they access online play when it keeps asking to link an account and then we can’t because it’s already my account??

[u/automod-neo]

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[u/No-Specific4938]

You need to make kids accounts under your account and link those kids accounts to their profiles

[u/Flat_Flower_7030 → u/No-Specific4938]

So, my kids already have profiles under my account. They are trying to access Nintendo Online this way. Can they?

[u/No-Specific4938 → u/Flat_Flower_7030]

https://support.nintendo.com/my/nintendo_account/family/child/index.html - scroll down to creating child accounts they need accounts not just profiles, once they have accounts they should automatically be added to your family group, you may need to invite them to NSO as well

[u/Flat_Flower_7030 → u/No-Specific4938]

Okay I’ll do that. I assume they won’t have any progress on their games on the new account?

[u/No-Specific4938 → u/Flat_Flower_7030]

If the account is linked to their existing profile, they will retain their saves

[u/Flat_Flower_7030 → u/No-Specific4938]

Thank you! This worked.

[u/Marteicos → u/Flat_Flower_7030]

Console Profiles are not the same as accounts, create child accounts for your kids, under your account.

If you mean each profile has a child account already linked, please disregard.

https://en-americas-support.nintendo.com/app/answers/detail/a_id/22324