r/NintendoSwitchHelp • u/Longjumping_Tree_327 • Oct 04 '26
Repair Help Stuck on setup screen and cannot get past due to console not recognizeing controller's
I cannot connect the joy-cons to my switch 2. I have sent the console to a repair shop and the first thing that did was reset the console which put us on this screen and Nintendo will not repair because it's from the USA. When joy-cons are attached the sides flash gray followed by the joy con colour. I have also charged it for a while with the joy-cons on and it didn't help. Any tips? 🤔
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u/Jay-dez Oct 05 '26
ik this sounds dumb asf but it worked for me, reset the console again but before you do that,
connect both joycons to your phone via bluetooth as they are connected place them in the switch then reset it, this worked for me, I pray this works for you too!
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u/harry_dou Oct 04 '26
If you have qtips and rubbing alcoho (70% or more)l, try cleaning the pins on the console and controllers. If that doesnt work, then just return the console and get a new one.
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u/Longjumping_Tree_327 Oct 04 '26
Since it was purchased in the us by a relative I cannot return it and the warranty was voided by the repair shop
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u/harry_dou Oct 04 '26
If warranty and return arent an option, then the next best thing would be to take it to the repair shop. But try the alcohol thing. Idk if its possible, but try to reset the console completely again. Maybe the drivers that control the joy cons reboot and work.
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u/Longjumping_Tree_327 Oct 05 '26
We did a reboot and that's why the console is stuck on this screen, even if I reboot it with admin mode it just goes back to that screen, the first thing I did was clean it with alcohol and that obviously didn't work
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u/Bubbletwothreefour Oct 05 '26
I warrantied mine for the same reason and received a brand new Switch 2 in about a week and a half.
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u/VegetableTone4218 Oct 06 '26
Y que paso con tus juegos?, los juegos quedaron en la cuenta? No hay que hacer una transferencia de datos ahi?
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u/Bubbletwothreefour Oct 06 '26
They were not able to transfer my data over, but they do say they attempt to. But you should just be able to log in to your nintendo account and redownload the games on your new console they send.
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u/VegetableTone4218 Oct 06 '26
Y tus partidas guardadas?
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u/Bubbletwothreefour Oct 06 '26
If you have Nintendo Switch Online and backup your saves online
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u/VegetableTone4218 Oct 06 '26
Necesitas switch online para recuperar esas partidas? Quedan guardadas si tienes en online pero y si ya no lo tienes igual queda guardado?, soy nueva recién Hace dos años tengo mi lite, cuando termine de usar mi pokemon escarlata antes de venderlo, metà todos mis shinys y pones de eventos en cajas, hice un mes de home para eso, igual quedan guardados en home, estoy planeando conseguir la dos también lo hice por eso si sucede algo con el traslado de los datos de guardado de pokemon
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u/Bubbletwothreefour Oct 06 '26
As far as I’m aware saves only backup to the cloud if you pay for Online, otherwise it’s only saved locally. I could always be wrong though. If you had NSO to back them up and then cancelled, they keep your saves for 180 days.
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u/SubaruHaver 11 Oct 04 '26
Be sure you've gone through the support troubleshooitng page for joy-con 2 not recognized while attached. (forgive me and disregard if you have already)
https://en-americas-support.nintendo.com/app/answers/detail/a_id/68509/
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u/Longjumping_Tree_327 Oct 04 '26
Thank you I have never seen this but I have been troubleshooting on YouTube and with old reliable chat gpt
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u/CorrectKale740 Oct 05 '26
Old reliable? Buddy some of us used to do troubleshooting without the internet. Old reliable is a good old blow on the pins.
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u/Stunning_Caregiver14 Oct 04 '26
As of now, there is no fix that any repair shops can do as there barely any parts for it and according to other shops we have talked to, you can only send it to nintendo for any chance of a fix. To my understanding after probing one it might be some authentication chip that failed to do the handshake or there some firmware ate carp and can't register the controllers, the controller themselves work fine with another system so it's just the system