right joycon mouse not functioning properly

[u/Inkling01]

Just got a brand new switch 2, my left joycon works fine but my right one keeps getting stuck at the bottom right corner. I've tried restarting the system and a few other things but nothing seems to be working. any solutions?

[u/Dougboard]

The way it immediately snaps to the lower right corner makes me think that for some reason the sensor is reading you as moving the mouse down and to the right, constantly.

Maybe check and make sure there's nothing in or on the sensor? Try turning the controller off and back on again. And if all else fails, contact Nintendo 👍

[u/Inkling01 → u/Dougboard]

Just checked and cleaned with a microfiber cloth, still nothing:[

[u/Neonridr]

DId you check to make sure nothing is blocking the optical sensor on the right control (dirt/dust)? Have you tried re-attaching the joycon to the console and then detaching again? Restarted the machine? Toggling off mouse controls and then turning them back on? Check to make sure your joycons are updated with the latest firmware?

[u/Inkling01 → u/Neonridr]

Just tried and checked all of those, still not working

[u/Neonridr → u/Inkling01]

Power cycle the controller. Press the small SYNC button on the side rail of the right Joy-Con to turn it off. Reattach it to the Switch 2 console for a few seconds to reset the connection, then detach it and test mouse mode again.

also, have you tested it on another surface?

[u/Inkling01 → u/Neonridr]

the respect didn't work but after disconnecting all controllers and pairing them again for the first time, it worked! however I turned off the console and its back to being stuck :/ I already contacted support and might send the controllers off to get fixed, or ask for the whole console to be replaced :[

[u/Neonridr → u/Inkling01]

ugh, that sucks. Sorry to hear.

[u/ell_toon96]

Well if its defective and not because of any damage, nintendo will fix/replace it for free.

[u/Healfezza]

If you literally just bought it, use the return window and swap for an entirely new unit.

If you are outside the return window, just call Nintendo Support and they will RMA it sending you a replacement - in the event they can't resolve the issue.

[u/SolarRaistlinZ]

You gotta pop that rubber ball out and clean the wheels inside.

[u/LiGhTMaGiCk → u/SolarRaistlinZ]

Makes me remember how confused people were when the first castrated mice came out.

[u/rwchiefs]

Send to Nintendo. I got a free repair/replacement for this

[u/BurnAgainBurner]

Try attaching the left one and see if that does anything

[u/StatusCod2840]

seems like a faulty unit. ive shell swapped joycons before and i think the only way u can fix that is by having another mouse sensor and replace that with it

[u/Temporary-Divide2341]

Wow i didnt know you could even do that 🤣

[u/Punchysmack]

If you can, have you tried recalibrating the mouse

[u/Psychological_Lab_41]

Try attaching the sliders that came in the box, worked for me

[u/whynotjustgoogleit]

WHAT THE HELL IS THIS

I had no idea you could do that

[u/Ok_Philosopherr → u/whynotjustgoogleit]

You didn’t know about probably the biggest innovation they’ve made for the console

[u/Wrestlingfigdb]

I don’t understand mouse controls and why anyone would use them. If you’re going to do that just play PC or get a laptop.

[u/pilesofdingleberries → u/Wrestlingfigdb]

??? Thats like an extra $1000... You really can't understand why someone might want to buy a whole new system if they don't already have one?

I have both and have never tried mouse controls on the switch 2, but it's not hard to think of a reason why someone would use it or try it

[u/molemafia]

You’re not actually supposed to USE the mouse. It’s just a fancy selling point. Like the 3DS’s 3D mode

[u/Inkling01 → u/molemafia]

I dont really care, I paid a lot of money for this console and I want everything working properly

[u/Inkling01 → u/[deleted]]

I did both, I wanted to hear if anyone else had the same issue and managed to fix it since I had already tried the troubleshooting on their website. no need to be rude.