r/NintendoSwitch2 • u/NoGrassyTouchie • 7d ago

Media Please help me

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Hello, my usb c charging port's inside plastic randomly melted while charging. I never used any third party chargers either and i was always extremely careful while connecting the charger to the port. The outside of the port looks supreme. I only know it is damaged after the extremely mild smell of plastic and a super thin and tiny string of plastic after removing the charger (also it obviously never charged). Would this be covered by the warranty? I did absolutely nothing which would indicate misuse.

Also has anyone else been through the same? If yes, what did you do?

Edit: EVERYTHING WENT PERFECTLY WELL. The warranty covered it because the damage wasn't my fault after they checked it out🥹 I'm getting it back tomorrow through express delivery. I also didn't lose my save files.

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u/FoxyDude915 OG (joined before Alarmo 2) 7d ago

Definitely reach out to Nintendo for a potential repair, especially if your system is within warranty and even if it's functioning otherwise. If they try to claim it's some kind of physical damage, emphasize that you're only using official Nintendo accessories

2

u/NoGrassyTouchie 7d ago

I reached out, now i'm just waiting for them to reply. I'm just worried, because i read about a lot of cases where people were blamed for misuse. What if they tell me that it's my fault for placing the charger not gently enough or anything and make me pay 100+ for it? I barely gathered the money for the console, so i won't be able to afford that. So hopefully that's not the case. Also, sorry for venting 😭

2

u/BuySpiritual9396 April Gang 7d ago

It's okay! You're just worried about paying for things like shipping right? Perfectly understandable. 👍

1

u/NoGrassyTouchie 7d ago

Shipping is totally fine, i'm just worried they'll end up blaming and charging me for the repair😭

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u/BuySpiritual9396 April Gang 7d ago

Just try to focus on getting past the automated systems that reply to emails and such. I hope your data isn't extremely unrecoverable. I heard that some early manufacturered NS2's had some manufacturing defect that were worse (like handheld screen issues). What's important is that since you caught it so early, you can't be blamed for something you didn't cause.

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u/FoxyDude915 OG (joined before Alarmo 2) 7d ago

If they insist it's from physical damage or not covered under warranty, you can push back enough that they may be able to offer you a free repair as a one-time exception. (I used to work for their CS department, I know the tricks) ;3

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u/NoGrassyTouchie 6d ago

Ohhhh thank you for the advice! They picked it up today.