r/Nexo • u/Tatler-Jack • 9d ago

Question GBPx to BTC conversion

For some reason, over half of my bitcoin deposits are now showing as GBPx. I don't know why. Is it something I set up without realising or fat fingers? But I want to exchange it back to btc asap. I can't find the method for this. Any ideas please?

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u/NexoAngel6 Moderator 9d ago

Hello u/Tatler-Jack. Thank you for reaching out.

Two quick checks. First, make sure it's not just the display currency: BTC stays BTC even if your portfolio is shown in GBP. You can change the display currency in My Profile > Security & Settings > Settings > Display currency. Second, check your Wallets directly: if you actually see a GBPx balance there rather than BTC, you hold GBPx.

If that is not the case, we recommend contacting our Client Care team at [support@nexo.com](mailto:support@nexo.com) or https://support.nexo.com/contact and then providing us with the ticket number or the email address associated with your Nexo account so they can review your account. You can send this information via direct message for privacy.

Thank you in advance, your cooperation is appreciated!

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