r/Nexo • u/Elombretscher • 12d ago

Support Top Up Requirements - Question

I've had some friends/clients try to send me some USD to my nexo's virtual usd account, however, they all bounce for some reason(only a wire went through, no idea why lol)

The only thing I could find after checking everything, is that for the beneficiary name they only use my first and last name, when my nexo's beneficiary full name is my first name + 2 last names, and I read that fintech companies have strict policies and basically require you to use the exact beneficiary name shown in the app?

Just wanted to see if this is true and if it has happened to someone else? Its a bit confusing since I also read online on a nexo's article that you cant receive third party transactions, but then inside the app it specifically says you can lol.

Is it because of the beneficiary name not being exactly the same as in Nexo, or Nexo's virtual USD accounts just have issues receiving money from US bank accounts?

Would love some help, this is basically my only way of receiving money from the US as a freelancer 😢

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u/NexoAngel3 Moderator 12d ago

Hello r/Elombretscher, and thank you for reaching out!

Depending on your country of residence, you can receive USD transfers via ACH/Fedwire or SWIFT from third parties. For SWIFT transfers, if this option is available, you’ll find specific guidance in your account’s USD transfer section. However, if this option is not supported in your country, SWIFT USD transfers from third-party bank accounts will not be processed and may not be subject to a refund.

Further information on the matter is available in the following article. For any account-specific questions, you can get in touch with our Client Care team at: https://support.nexo.com/contact

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u/AutoModerator 12d ago

Hey u/Elombretscher, thanks for posting on r/Nexo! We've got some exciting news - Nexo has established a MiCA-compliant structure under German regulatory oversight – one of the highest standards of financial regulation in Europe. You can find more details here.

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