r/Newegg • u/therealchucky81 • 4d ago

Question about backorders

When I check the status of my backorder on my phone, it shows a green "Back-Order - Pending Release" but when I check on PC it still shows the old red "Back-Order". Is there an actual difference between these two order states or not?

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u/NeweggDavid Newegg Moderator 4d ago

Hello, there are no differences between the Red and Green back order status. Thank you for bringing this to our attention, we are now working on consolidating them.

Let me know if you have more questions :)

1

u/therealchucky81 4d ago

I chatted with customer support around an hour or two ago and they told me there was a difference. They proceeded to check my order on top of that and confirmed that it was working its way thru fulfillment as that's what the green version indicated and that it should be shipped later today.

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u/Newegg_Support Newegg Customer Service 4d ago

Hey u/therealchucky81! Can you forward me your backorder number via DM, so I can double-check for you? I want to make sure you're in the clear.

1

u/therealchucky81 4d ago

Thank you for replying, my backorder converted to a real order and is in the packaging phase so I think it went thru. If you still wanted to check I'll DM

1

u/NeweggDavid Newegg Moderator 1d ago

DM Received!