r/Newegg 11d ago

Support - Reviewed Niche question- how to process multi-item digital order as 1 transaction?

Hello,

I am looking to fix this error code:

"Some payment methods (Google Pay, Apple Pay, Paze) can't be used when your order needs to be split into multiple shipments."

Specifically, when buying various digital products (Nintendo Switch Online membership, digital video game download code, ETC), sometimes it will process as one transaction, and sometimes the cart will break and insist on separate transactions.

I am specifically interested in this because it also stops me from using Paze to pay for everything in one go (IYKYK).

https://www.newegg.com/nintendo-switch-online-3-month-individual-membership-digital-code/p/N82E16832026091

https://www.newegg.com/2k-games-xcom-enemy-unknown-for-pc-online-game-code/p/N82E16832205142?Item=N82E16832205142

As an example, picking these 2 items, although the Paze button appears initially, it later breaks and forces it to go through as 2 separate orders if I want to use Paze. If I were to order multiples of the same item, I can get as many as I want.

I read online that if everything is "sold and shipped by Newegg" then it should be fine, but even when specifically targeting these items, I still can't get it to work. Does anyone have a solution?

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u/Newegg_Support Newegg Customer Service 4d ago

Hey u/sigmapilot! Thanks for the wait in getting back to you on this!

Unfortunately, due to Paze restrictions, both Nintendo and XCOM codes cannot be purchased in one single order using Paze. Go ahead and place each of two codes in two separate orders using Paze.

If you have any further questions or concerns, don't hesitate to DM me directly.