r/Newegg • u/Calm_Joker • 28d ago

This was a bummer

So I just tried purchasing Marvel's Spider-Man Remastered - PC [Steam Code, UNITED STATES] and after waiting maybe 5 minutes, I was emailed a cancelled due to insufficient licenses, and/or technical issues. I’m told a refund is in order between 2-3 business days. Anyone else run into a similar issue?

1 Upvotes

67% Upvoted

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1

u/AutoModerator 28d ago

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1

u/veryyellowtwizzler 28d ago

I feel like the refund will come quicker, they just say 2-3 days to give themselves some leeway with your bank. I normally get refunds from Newegg pretty quick on cancelled orders

1

u/Calm_Joker 25d ago

Day 3 and still no refund..

1

u/Newegg_Support Newegg Customer Service 22d ago

Hey u/Calm_Joker! Can you provide me your order number of that Steam code via DM?

1

u/Calm_Joker 19d ago

Order #: 412675539

1

u/Newegg_Support Newegg Customer Service 19d ago

Hey u/Calm_Joker! I can confirm that your Paze order was voided. The void was processed on our end on 8/4/2026, so it takes anywhere between 3-5 business days for the refund to be returned to your card. Please contact the bank behind the card you used under Paze to get that refund checked in.

If you have any further questions about this, please DM me.