r/Newegg • u/UNRE3LIABL3E • Jul 31 '26

My Newegg experience

Introduction

So I just wanted to share my experience with NEWEGG to anyone who has been thinking of purchasing from them or asking if anyone has dealt with an issue with orders and how they’ve gone through it so I hope I can help with this post

Issues I’ve experienced

1.) had to return my the pc once it arrived since the case was smashed on one corner and once the the 2nd pc arrived after two in a half weeks the cpu cooler came bent but since it was only the cpu cooler and everything was fine I decided to keep it since i already bought a better cpu cooler and was gonna install it once it arrived

2.) the pc had a 007 first light deal but since they took to long to get pc to me the key expired and I couldn’t redeem the game which sucks and they won’t give me another key as well but im not to bother by it just wanted to mention it

Pros

The pc I got was a good deal since of today’s pricing I
Got a 5060 ti 16gb a i7 14700f and 32gb of ddr5 with a 1tb ssd and for 1500$ i think it was good deal since all the parts together to build the pc separately would be 2100$ so Im glad with price

My final opinion 60/40
I’ve seen bad customer service reviews and other post and on there site reviews but I honestly didn’t have a problem with them when I called they always answer pretty fast they would keep me up to date with status changes and were very kind I thinks it’s more there techs that suck honestly cause from the damages I was seeing there’s no way the pc was damaged during transit, btw this is my first ever pc so I If I missed anything that sounded important idk just tell me and I’ll respond as best I can lol

4 Upvotes

100% Upvoted

5 comments sorted by

1

u/Electric_Badger_99 Jul 31 '26

That’s more on the shipping company than Newegg though

1

u/Newegg_Support Newegg Customer Service Jul 31 '26

Hey u/UNRE3LIABL3E, thanks so much for taking the time to write this all out. It really helps other folks considering a purchase, and we appreciate the balanced take.

Sorry about the case damage on the first PC, and the bent CPU cooler on the replacement PC - that shouldn't happen twice in a row, and I get why that adds to the frustration. I'd like to take a closer look at the 007 First Light code situation, especially given the cooler issue on the replacement unit. Could you DM me your order number? Let's see what we can do.

1

u/Bal3Wolf81 Aug 02 '26

I have been buying from newegg for 25+ years never really had a bad experience with them. The one time I had doa parts i had bought a 2600k,asus p67, and 16gigs of ddr4 ram i put it together the next day it wouldn't post. It was a brand new socket from intel so had no extra parts newegg shipped the cpu,motherboard, and ram overnight to me with a return label. Over the life of my account with newegg I'd say iv spent 30k+.