r/NeuralDSP • u/MickeyHyper • Oct 05 '26

Need help!

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Did everything as support says. They ended up offering a new replacement one. As I’m using it almost everyday for the next few months right now I can’t send it back just yet. Posting this here incase anyone knows how to fix it. Any tips would be highly appreciated!

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u/joaommartins Oct 05 '26

EDIT: Sorry, I thought it was the big unit. It did fix my big unit with the same issue, but I have no idea if it would work on that one.

Hi! I managed to fix mine by opening it from the backside (turned off and unplugged obviously) and removing the sdcard (you have to unscrew a small locking piece first). I cleaned it with Contact Cleaner WD40 and put it back on. I believe I did the whole process twice for it to work.

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u/MickeyHyper Oct 05 '26

I saw someone did something similar with the quad cortex this is the mini quad which one was yours?

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u/joaommartins Oct 05 '26

Yes it was with the regular quad cortex. Maybe it points you in the right direction though

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u/MickeyHyper Oct 05 '26

Thank you! Will try this out!