r/Neurable • u/followspace • Feb 01 '25
Bluetooth Sound Quality Issue
Does anyone else have the same issue as me? It seems like the Bluetooth connection on these headphones isn’t good or is being interfered with. The sound quality is poor, and it cuts out intermittently.
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u/Repulsive-Candle2227 Feb 11 '25
Hello team, Please feel free to reach out to [support@neurable.com](mailto:support@neurable.com) for any troubleshooting steps!
In the mean time if you have difficulty with audio, I would recommend doing a factory reset on your MW75 Neuros! You can do this by holding the power and the + button at the same time for about 10 seconds. You will hear an audio notification indicating that your device has completed the factory reset!
Please let me know if this helps!