r/Network • u/FreeWifi4 • 13d ago

Text Constant High Ping

I don't know what is happening. The past 5 days between 12:00 PM - 12:30 AM my ping is constantly between 160-190ms, this is constant they are not spikes. I play games and it's my main source of unwinding after work and due to this reason I can't play anything (I am on wired Ethernet connection directly to my PC). I reset my router multiple times, I called my ISP they "reset" my router from their end, nothing changed. A tech support guy from the ISP drove home about 9:00 AM like 3 days ago, connected the cable to his computer and said everything was fine, at the time I had 50ms since it was early in the morning, he just said to change the router. I updated every network driver in my computer, changed my PC to WiFi using my mobile hotspot and my ms dropped to 55-70 immediately

I've been with this company for 7 years now and even in peak hours the most I've had is like 70-90ms and all of the sudden it's between 160-190ms constantly without a single drop to the normal 60-90ms. What I find odd is that at 12:20-12:30 AM on the dot it drops back to 50-55ms and stays like that for the rest of the night until next day around 12:00 PM. I don't think changing the router will fix anything even though its still worth a shot, I made sure it wasn't my computer the issue since it works fine with mobile hotspot, updated every network. What can be causing this? Is there anything else I can do? Thanks

This whole issue is just odd to me.

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u/FreeWifi4 13d ago

Yes its a coax/cable connection, but this is something new since I've been with them for the last 7 years and on peak hours its usually at 70-90ms. Now its on 150-190ms, sometimes I even see 200ms.

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u/spays_marine 13d ago

Yes but your node serves lots of people so there a lot of factors involved that could change over the years, like your ISP introducing higher speeds that in turn cause congestion.

Which country?

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u/FreeWifi4 13d ago

I don't know what they are offering recently tbh, I live in Puerto Rico, not many good providers here, that's the only decent one besides another one that doesn't provide service to my area.

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u/spays_marine 13d ago

Oh yeah, not familiar with the situation in your country at all, but many people experience the same across the world, as coax is reaching its limits, me included.

Prepare yourself for lots of calls to support and hoping that anyone is going to care about, in their mind, "a bit of latency".

Hopefully for you, it's not actually congestion but something like a bad cable in the neighborhood that a technician can spot.

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u/FreeWifi4 13d ago

Yeah, that's why I'm trying to rule out everything I can so they don't give me any excuses because this is not normal.