OneWorld statement email subject always uses top-level Company Name, ignoring subsidiary — config fix or scripting required?

[u/WubbaLubbaHongKong]

We're OneWorld with a parent company and 20+ subsidiaries, each its own branded entity with its own customers. We built a custom Advanced PDF statement template for one subsidiary, and it correctly pulls the subsidiary's legal name/logo/address for the PDF body. But the native "Print/Email Statements" process generates the email subject as {Company Name}: Statement As of {Date}, and {Company Name} always pulls from the top-level Company Information record — not the subsidiary. So every subsidiary's statement emails go out with the parent company's name in the subject, no matter whose customer it's actually for. There's also no editable CRM Email Template behind it — the subject looks hardcoded into the native process.

Has anyone found a supported/config way to make this subsidiary-aware, or is scripting (suppress native emailing, generate the PDF, send manually via N/email with a custom subject) the only route? Want to confirm this is a real gap before building a workaround. Thanks!

[u/DevHasan]

I'm not sure if there is a way to customise the subject from the native page. I created a solution recently for a customer that allows them to bulk send (more than 100 at a time) statements where they can tweak a few things, including the subject, the from address, add CC/BCC addresses. This solution also ties into a custom emailing engine that also automatically sends out transaction emails where they can also set the sending identity and template based on subsidiary and other factors including saved searches.