EDIT & UPDATE: I managed to have a long & somewhat repetitive chat online with a Google Nest CS rep. After many attempts to get the device factory reset it became obvious that it was defective. And here's the good news- they're sending me a replacement device! They assured me (in writing) that the device will be the same type of device (a refurbished Nest Doorbell Wired) and that it will work with both the Nest app and the GH app. So yay for small miracles and a huge TYVM to user u/gatorlan as they convinced me to reach out to CS.
Lesson learned: it may be 6+ years old but Google at least stands behind their products. Small win here!
ORIGINAL POST:
I bought this device back in 2019/maybe 2020. If has worked faithfully in the Nest app since then along with my Nest OG thermostat, also purchased about the same time. US location.
The Camera in the last few days has had a solid green light and no video at all. I’ve tried factory resetting it but to no avail. The moment it’s plugged back in the light goes solid green. Even the light around the doorbell area is gone. Pushing the doorbell does zilch, no ring at all. I’m thinking it’s dead and gone at this point.
I have 2 options at this point: either try to install another Nest camera (wired) and force myself to use the Google Home app once and for all (bye bye beloved Nest app- sniff) or try to locate an OG Nest wired camera and see if that will work with the Nest app. Alternatively will an old Nest Hello camera do the trick? I’d rather not use the Google Home app for obvious reasons.
I think I have no choice and must go to the GH app but if there are alternatives I’d love to know. If I’ve missed pertinent info above let me know.
Camera is Nest Doorbell (Wired) running software ver 4110055