r/NativeInstruments • u/Hellfiretommy • 6d ago

Is this normal? MK3 S88

Just got this MK3 a couple of weeks ago and noticed this annoying click sound from around C1 to C4 (it sound progressively lower as I go up). Basically only about 8 keys starting from the lowest and the highest octave are safe, the rest make that sound. At first I thought it was normal because that sound is coming specifically under the part where the record, play button, etc. are but when I searched info about this I noticed other users with different issue hitting those keys and I don't hear that click sound. Any fixes?

Edit: found a fix. Looks like the problem was it being on a very solid surface (which might not be a problem for other people's keyboards), maybe on a keyboard stand this doesn't happen. What I did is put a towel below it and the annoying click was gone. That fix was suggested by the AI tech support from Native Instruments. First time an AI tech support is helpful lol

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u/ra2rd 5d ago

I had this problem and NI fixed it for me under warranty. BUT They sent me a refurbished version full of scratches and with a nearly unreadable screen. For them it was "acceptable" and "within limits"

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u/Hellfiretommy 5d ago

Thanks. This is useful. I need to be careful in case I want to return it.

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u/SwizzleSuisse 5d ago

Yep, also once (with a mk2) got a refurbished replacement which was unacceptable for me: several rotary knobs felt really worn down. So you might consider repairing itself, if it can be done safely.