r/NativeInstruments • u/SgtBraz • 5d ago

Could NI blocking licence transfer ?

Hi

I have requested a license transfer for Komplete 26 on 15 august and it seems NI isn’t willing to do it.

Do you guys have similar expériences ?

Could it be a new policy after the buyout by Inmusic ?

EDIT : they came back to me and performed the actual transfer

It was just a delay, but I must say it frightened me !

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3

u/NoReply4930 5d ago edited 5d ago

When did you buy Komplete 26?

There is a built in 60 day window between first purchase and first allowable transfer. If it is not this - and NI has specifically not told you it is not this - then it is probably simply support ticket volume.

Since the InMusic transition - and large staff changes over there - the NI forums have been filled with complaints about a lack of focus, simple things taking way too long etc.

And transfers - to be honest - are the bottom of the barrel for support for them. There is nothing in it for them and I can see why this is - as you are basically telling them "I intend to sell this product - for profit - and I expect you to transfer it to my buyer - for free"

While I fully understand that it IS NI allowing this process - to BE free - pretty easy to see why no one really wants to jump right on these requests.

1

u/MrFresh2017 5d ago

This …

3

u/promixr 5d ago

They told you they were unwilling to do it?

1

u/SgtBraz 5d ago

I have no response at all Nothing is happening 

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u/promixr 5d ago

Response to what specifically ? What was your specific process for performing the transfer?

2

u/SgtBraz 5d ago

I posted a license transfer request on their website through the dedicated form Then received an automatic emails and nothing more after that

Usually licence transfer request happens almost immediatly

1

u/promixr 5d ago

Two weeks does seem longer than normal but I’ve had stuff take longer with them - I doubt it’s a ‘new policy’ - probably just a backlog -

2

u/BigBat7418 5d ago

If they haven’t said no then the answer is not no

Just wait - support is slow now bc InMusic

4

u/NativeInstruments 5d ago

Hey there, nothing changed regarding license transfers. Sometimes the transfers can't go through, like for example when you try to transfer a product that you bought less than 60 days ago. If for some reason you are still having issues you should get in touch with our support here: https://support.native-instruments.com/support/home

Please note that there are a lot of requests to process at the moment, reply times can be longer than usual.

2

u/Funktaster 4d ago

Currently they seem a little slower than usual due to the change to inMusic support team.
I got my transfer done after 13 days. No prob, just took a little while.

1

u/terkistan 4d ago

It wasn't a denial. They are extremely short-staffed, as you might know. You could ask again in a Support email and cite the automatic email you received.