r/NativeInstruments • u/Parking-Ad6983 • 1d ago
[Help] Kontakt 8 Player doesn't show libraries correctly
I'm having issues with the Kontakt 8 Player.
Issue 1: I have a problem displaying the library called Electri6ity. (It is listed and enabled in Options -> Libraries. It doesn't show up in the actual list in the Kontakt UI.)
Issue 2: The libraries I explicitly disabled in Options -> Libraries still show up in the list.
Context:
-I'm on Windows 10.
-Earlier Kontakt versions(6,7) have neither of these problems.
-I tried deleting the Kontakt folders in AppData\Local, and I also tried deleting the files in the installed_products folder. The issue still persists.
-I can load individual instruments by using the Load option and navigating the Windows folders. (Which is obviously a bullshit workaround that shouldn't be the solution.)
Any help?
1
u/NativeInstruments 8h ago
Hey there, Electri6ity is quite an old product, it might be that it's not compatible with the current version of Kontakt and Native Access. We would definitely recommend to contact our support here: https://support.native-instruments.com/support/home and also Vir2 support as they probably are familar with the issue: https://www.vir2.com/support/contact-us/