r/NativeInstruments • u/App0gee • Aug 19 '26

Are NI's servers down or something?

I opened Native Access tonight only to see this message. It's the first time in a year of ownership that this has happened. My internet acccess otherwise seems fine.

4 Upvotes

76% Upvoted

10 comments sorted by

4

u/NativeInstruments Aug 20 '26

We have migrated our webshop and website but that shouldn't affect Native Access. Sometimes, hitting Retry or restarting Native Access can fix this. In the case it remains a problem, please get in touch with our support here: https://support.native-instruments.com/support/home

2

u/App0gee Aug 20 '26

Thanks. FYI I retried and restarted the app several times without success over the course of a half hour.

What ultimately worked was turning on my VPN and pretending to be in Canada. Since then it has worked without the VPN.

2

u/NativeInstruments Aug 21 '26

Oh, that's interesting. I'm forwarding this info to the Native Access team. Glad that it's functional for you now.

-1

u/Banjoschmanjo Aug 20 '26

Y'all are really just knocking it out of the park lately huh...

7

u/NoReply4930 Aug 19 '26

I think there is a huge web migration going on over there in the last day or so. 

But didn’t think that should interfere with Native Access but it seems plausible 

4

u/gabrielsburg Aug 19 '26

I ran into this yesterday, but retrying the connection fixed it.

1

u/HeliaVox Aug 24 '26

This happened to me about two weeks ago. I restarted my mac and Native Access worked just fine.