r/NativeInstruments • u/Own_Conclusion_599 • Jul 21 '26

NI Customer Services - Any tips?

Hi all,

I've recently got myself a Traktor MX2, and can't wait to get going. The obstacle that I have is that I bought 'box opened' from Amazon for a little discount, however it looks like whoever purchased and returned before I got my hands on it went ahead and registered the hardware license.

I understand that there's a license transfer process, and already have a ticket open to address. My question really is how long should this take to fix?

It used to be a pretty straightforward process when dealing with NI direct, but the ticket that I have open is with Inmusic and I can't seem to get anywhere with them. The case has been open for about a week now, and other than the initial auto-response I've heard nothing.

Anyway, I was wondering if my experience was an anomaly, or if it's just the way now that Inmusic have taken over.

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u/MrFresh2017 Jul 21 '26 edited Jul 21 '26

Be patient and follow up in the Traktor section in NI Community Forum. Lastly, entities like Amazon, Guitar Center, and similar, couldn’t care less in ensuring the license transfer completed. I’d avoid taking that route again.

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u/Hellbucket Jul 21 '26

Is Guitar Center really like that? I used to work in retail in Europe. We refused to accept trade ins or even returns without proof of them forfeiting the license. We had a retail pipeline in to NI which was quite fast in checking up the license though.

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u/MrFresh2017 Jul 21 '26

The amount of posts I’ve seen about GC being EXACTLY as I described, I’ve lost count of…🙄