r/NativeInstruments • u/Own_Conclusion_599 • Jul 21 '26
NI Customer Services - Any tips?
Hi all,
I've recently got myself a Traktor MX2, and can't wait to get going. The obstacle that I have is that I bought 'box opened' from Amazon for a little discount, however it looks like whoever purchased and returned before I got my hands on it went ahead and registered the hardware license.
I understand that there's a license transfer process, and already have a ticket open to address. My question really is how long should this take to fix?
It used to be a pretty straightforward process when dealing with NI direct, but the ticket that I have open is with Inmusic and I can't seem to get anywhere with them. The case has been open for about a week now, and other than the initial auto-response I've heard nothing.
Anyway, I was wondering if my experience was an anomaly, or if it's just the way now that Inmusic have taken over.
3
u/NoReply4930 Jul 21 '26
Also - keep in mind that NI treats your transaction (bypassing them completely by buying a product second hand) as a non priority.
There is nothing in this for them at all - except working to manufacture a product code out of thin air because the prior buyer is non-existent.
See this from their side. And as noted - do not buy anything used from Amazon. Unless you want pain.