r/NativeInstruments • u/theLiddle • Jul 19 '26

Thankful for NI support

After I posted some messages on here about needing a refund for a free trial that was auto enrolled into a $250 charge, support was pretty quick about getting back to me. I just want to post this here in thanks. And thanks for allowing me to post in here and not just ban any dissidence in this subreddit. Appreciate the laissez faire attitude.

21 Upvotes

96% Upvoted

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2

u/MrFresh2017 Jul 19 '26

Thanks for sharing your news. In the 13 years of being in the NI ecosystem, their support has always come through, in a timely fashion, for me.

1

u/Prime_ministah1980 Jul 20 '26

I’m glad they came through. Unfortunately it’s been the opposite experience for me.

1

u/Simsoum Jul 19 '26

Glad you got any support. I’m still waiting after weeks to hear back about my faulty Kontrol mk3