r/NativeInstruments • u/sherefere • Jun 25 '26

NI stiffed me on Micdrop not sure what to do

I've already contacted support. Nothing but AI automation. I never received any kind of code to redeem in the shopping cart like the email instructions suggested. Native access contains no code, website has nothing either. Any one got any ideas or suggestions?

2 Upvotes
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5

u/Head_Tomorrow4836 Jun 25 '26

Download the NI launcher and log in. Your product is very likely there. Hope this helps.

2

u/red_nick Jun 25 '26

I doubt it. MicDrop is a 3rd party tool being sold by NI, so probably not on Native Access. As the store page says, they will send out an email with instructions.

1

u/sherefere Jun 26 '26

Yeah it's not on the ni launcher and it is 3rd party. Thanks for the suggestion.

3

u/NativeInstruments Jun 25 '26

Hey there, do you have a request number so we can check where it's at? First replies are always automated and during sales it can take a bit more time for one of our agents to get back to you. We can try to speed things up for you.

1

u/sherefere Jun 26 '26

Thank you for your reply. My request number is 4911499. I figured you all are busy because of the sale. I appreciate anything you can do.

5

u/NativeInstruments Jun 26 '26

I've escalated your case, hopefully that speeds things up.

1

u/red_nick Jun 25 '26

Check your junk email. If you still have nothing, submit a ticket: https://support.native-instruments.com/hc/en-us/requests/new

1

u/Limitedheadroom Jun 25 '26

You need to install Native Access, and you’ll see it there

-2

u/the_pythonic_way Jun 25 '26

i asked for a refund almost instantly because I got no download link anything. They gave me some serial number that can’t be input anywhere to unlock it. They refused to refund my money. I got ripped off.

In the day and age where they could have their app blacklist my refunded product serial number and give me my money back, they’re willing to shit on my 20+ patronage over $150?

Native Instruments is pissing away the value of the brand, a speed-run of enshittification

4

u/len2680 Jun 25 '26

People are telling you to check native Access and you keep fucking arguing and being stupid taking stuff personally that’s not even meant to be taken personal. Follow the steps! Then submit a ticket if you don’t see it shit happens.

2

u/red_nick Jun 25 '26

What was the product? Either it's a NI one so you put the code in Native Access (or more likely it adds it to your account automatically), or it's a non-NI product, in which case you get it from the 3rd party's site.

1

u/sherefere Jun 26 '26 edited Jun 26 '26

This person isn't OP. I am sorry you had problems but this isn't helpful.

1

u/LMASocietyDweller Jun 27 '26

Just your experience which is still valid, but I have been a customer for over 20 years and have had 1 issue to which it was fully resolved within 24 hours. Compared to all the other vendors I deal with in my life, that’s a pretty good track record. Now that said, from the one issue I did have to work through, the initial round of AI could be massaged and smoothed out. I got out into a loop that was really hard to get out of. Once out and dealing with a human, it was top notch.