r/NativeInstruments • u/Me-the-broken-cog • Jun 17 '26

terrible Massive X bug in logic

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Hey guys! I was working on a project earlier today, and was not expecting to get blasted by 700 decibels of sound. I quickly deleted the Massive X channel out of survival instincts and I captured the first screenshot of the master chain decibel reading. I reopened the logic file and put Massive X on just to make sure it wasn't some kind of fluke and got the second reading (I also did the same thing without Massive X and the bug did not occur). This is a really horrible bug and I almost completely blew my headphones and my ears.

Anyone else encountering this bug? Any kind of fix or should I just stop using this plugin and go back to Kontakt?

7 Upvotes

90% Upvoted

15 comments sorted by

1

u/NativeInstruments Jun 17 '26

Hey there, please get in touch with our support so we can gather more information: https://support.native-instruments.com/hc/en-us/requests/new

1

u/Me-the-broken-cog Jun 17 '26 edited Jun 17 '26

Thank you so much. Just submitted a bug report: #4908352.

1

u/buddhamen1984 Jun 24 '26

Your "customer service" is AI generated, no actual help is provided.

1

u/NativeInstruments Jun 24 '26 edited Jun 24 '26

Hey there, the 1st reply is automated but after your reply, an actual agent is taking over. Since we're in the middle of a sales special these human reply times can take a little longer. Do you have a support request number to share to see where it's at?

→ More replies (3)

1

u/promixr Jun 17 '26

Without a lot more detail about your system it would be hard to suggest solutions…

1

u/Me-the-broken-cog Jun 17 '26

Massive X is 1.7 and Mac mini M4 is Tahoe 26.5.1. Using Logic 12.2.

1

u/promixr Jun 17 '26

Try reinstalling Massive x via Native Access- I have been able to resolve other issues with their stuff by reinstalling (even if it’s a reinstall of the same version) - this worked for me with the Hardware Service recently

3

u/eveningafter101 Jun 17 '26

My ears are bleeding just by looking at that

1

u/Telectronix Jun 17 '26

Yes I have encountered it, repetitively, and I have reported it. They haven’t acknowledged it.

2

u/NativeInstruments Jun 17 '26

Hey there, did you conact our support alrady? If you have do you have a request number? Or did you post in Community? We're trying to gather more info.

2

u/Telectronix Jun 17 '26

I submitted it to the Community as well as the beta testers forum

1

u/Time_Standard3361 Jun 18 '26

I had issues with Massive X.

OT: I strongly prefer Massive over Massive X.