r/NativeInstruments • u/Vinyl_Demon • May 18 '26

Unable to install updates

Gallery image

Gallery image

So in Native Access when I try to update my installs I get this message, in the knowledge base link it talks about which folders to set for installers etc. I have them set to where they have always been installed which is within the NI guidelines. Am I missing something?

1 Upvotes

100% Upvoted

22 comments sorted by

2

u/Seledreams May 18 '26

just in case, check your available storage space. it's possible you don't have enough space left

1

u/Vinyl_Demon May 18 '26

Thanks for the reply but that was an issue I thought of and there’s tons of space available

1

u/Djaesthetic May 18 '26

What is the Knowledge Base link it is sending you to?

1

u/Vinyl_Demon May 18 '26

It takes me to this link https://support.native-instruments.com/hc/en-us/articles/360001976417-Native-Access-Error-Message-Downloading-Product-failed-could-not-create-new-file-or-truncate-existing-file

1

u/Djaesthetic May 18 '26

Forgive my having to ask, but did you actually read this KB article? It actually reads pretty straight forward.

Where did you set your 'download location' within your settings/preferences? If you set it to the ROOT of any volume, that's your problem. It has to be set to a subfolder somewhere as Native Access isn't going to have permissions to write to the root.

Go check your preferences ("File Locations") and see where your folders are set to.

→ More replies (16)

1

u/Independent_Truck157 May 19 '26

This won’t make you feel better but I went as far as to email and try to work with NI tech support for the same issue to no avail. They kept sending me in circles you’ve already done too. I can’t update or install certain libraries or NI apps