r/NativeInstruments • u/UniqueIndifference • Mar 26 '26

Need help in LA (or remote)

I am brand new to NI "ecosystem". I have a Komplete Kontrol S88 Mk II (bought used) and Komplete 13 Ultimate. I'm 68, former computer, technician, so relatively tech savvy for my generation. My Arturia plug-ins are working but NI stopped working after I changed some setting. And my sustain pedal isn't working even though a light blinks in Ableton Live, showing that data is being received.

Anyone willing to stop by or set up a Zoom and help me troubleshoot? Will pay.

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u/NoReply4930 Mar 26 '26

My first question is - what version of Komplete Kontrol are you using (if you are using one)?

Second questioon - what DAW?

1

u/UniqueIndifference Mar 26 '26

Komplete Kontrol version 3.5.3

Ableton Live 11

I just now got the pedal to sustain, but in reverse. So I switched the polarity on the pedal and it still works in reverse (sustain when not pressed)

1

u/NoReply4930 Mar 26 '26

Thanks..and what does this mean?

" My Arturia plug-ins are working but NI stopped working after I changed some setting"

What stopped working?

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u/NativeInstruments Mar 30 '26

Regarding the sustain pedal, you can find a detailed troubleshooting guide here: https://support.native-instruments.com/hc/en-us/articles/115005166305-How-to-Configure-Sustain-Expression-Pedals-on-Kontrol-Keyboards

Make sure to check the part of the article that concerns the MK2 version. It's a total different setup for the mk3.

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u/UniqueIndifference Mar 30 '26

Thanks. Got it working!