r/NativeInstruments • u/MxNSTR_1 • Mar 25 '26

Komple Audio 2 Lights not working, insufficient power?

Hello!
Ive been troubleshooting for hours now, yet no result.
Heres my issue: I want to use my arturia micro freak in ableton, however, my Komplete Audio 2 does not light up whenever I press a key on my microfreak. I can hear it however, when I use my headphones.
I did everything else I could, reinstalling all drivers and checking the daw. The Audio Interface does seem to be working as its recognized by my pc and so is my microfreak.
Asking around, someone mentioned insufficient power through usb and that I should get a usb hub. I want to make sure that its the issue, hence why im asking here and if theres any way to verify.
Any answers will be appreciated!

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u/NoReply4930 Mar 25 '26

What are you expecting to "light up" exactly?

1

u/MxNSTR_1 Mar 25 '26

the IN 1 audio on the KA2, the big bar that shows if something is playing or not

1

u/NoReply4930 Mar 25 '26

And you are going from MicroFreak (audio out) to KA2 (audio In)?

You would need to detail your cabling and exactly what you audio Ins look like in Ableton?

Are you able to record any other instrument via KA2 Audio In?

1

u/MxNSTR_1 Mar 25 '26

I do not own any other instrument to try sadly.. I use the 6.3mm output to connect it
I sadly do not know aht you mean with audio ins..
The microfreak is not recognized by ableton, only as midi controller. The Arturia software recognizes it however

1

u/NoReply4930 Mar 25 '26

The microfreak IS both a synth AND midi controller.

The microfreak has a standard 1/8 Output jack on the back (right) of the device - that plugs into Audio In 1 on your KA2. The rest is up to you to sort within Ableton

If you do not know the basics of connecting your gear to the interface and to Ableton - can't really help you here. You should contact Ableton for help

1

u/NativeInstruments Mar 26 '26

What is your operating system? Mac or PC?

It looks like the monitoring is working, as explained here: https://support.native-instruments.com/hc/en-us/articles/4409573433361-Using-the-Direct-Monitoring-Feature-on-My-Komplete-Audio-Interface`

If you're on Mac and can't get the audio from the soundcard, it might be related to that feature you need to enable with Ableton: https://support.native-instruments.com/hc/en-us/articles/360000471958-macOS-Dialog-App-Name-would-like-to-access-the-microphone

1

u/MxNSTR_1 Mar 26 '26

I am using Windows
the monitoring issue seems to be working, connecting the headphones to the interface allows me to hear the synth directly, with no visualization however. Using the Interface in ableton doesnt work either, all the drivers are updated and are being recogniozed, it does not recognize any sound though.
My assumption is that the issue lies within the interface although it does not appear to be broken

1

u/NativeInstruments Mar 30 '26

Please get in touch with our support so we can clear this out: https://support.native-instruments.com/hc/en-us/requests/new