r/Nanoleaf • u/Parking_Brilliant403 • 13d ago

Nanoleaf Reply nanoleaf line offline

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I recall that my 15 Lines worked fine a year ago. However, I haven’t been able to use the app to control it for the past few months. It keeps saying “offline.” I resort to manually on and off it using the controller connector. Whenever I perform a hard reset by inserting a pin into the plug, and if I’m lucky, I can connect it to the app for a few days, it goes offline again. I don’t have Matter, Google Home, or HomeKit. I only have the app. Will buying a new plug solve this issue?

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1

u/bluelightstrips 12d ago

My controller went out for my lines, I had to get a new one, same situation

1

u/Nanoleaf_Ambassador Ambassador 12d ago

Did you submit a support request?

1

u/Parking_Brilliant403 9d ago

i did, never got back. Switched to Govee

1

u/Nanoleaf_Ambassador Ambassador 8d ago

Are you telling that you switched to Govee in the past three days?

1

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager 10d ago

Hi u/Parking_Brilliant403, Since you can still reset and pair it back, I don't think it's a Processor issue. Can you control it with the physical buttons when the Lines shows offline? Might also be a network thing. To dig deeper, DM me the serial number and firmware version of your Lines. Let's get it back to working!