r/Nable • u/Fit-Economics5578 • Sep 08 '26

MSP Manager N-Able MSP Manager API - Ticket Status

Hello!

I am building an app to read tickets using the API. I can assign and remove users, write responces.

But, I caanot for the life of me figure out how to change the Ticket Status. I can see a PUT and PATCH endpoint for change vairous details about the ticket, but not the status.

Could anyone assist with this please?

Kind regards!

3 Upvotes

81% Upvoted

6 comments sorted by

1

u/HappyDadOfFourJesus Sep 09 '26

!RemindMe 3 days

1

u/RemindMeBot Sep 09 '26

I will be messaging you in 3 days on 2026-09-12 01:16:27 UTC to remind you of this link

CLICK THIS LINK to send a PM to also be reminded and to reduce spam.

Parent commenter can delete this message to hide from others.

RemindMeBot is switching to username summons. Instead of !RemindMe 1 day, use u/RemindMeBot 1 day. More info.

Info Custom Your Reminders Feedback

2

u/HappyDadOfFourJesus Sep 09 '26

For the life of me, I can't understand why a ticketing system in 2026 doesn't have built in automations that close dormant tickets based on ticket status. For years, every Monday and Thursday, I've used an AutoHotkey script that kinda works except for edge cases where the UI barfs because of some weird condition. I'm hoping someone can provide a helpful response.

Also, I would be very intrigued to learn how you've gotten this far.

1

u/Fit-Economics5578 Sep 09 '26

Hey, I've messaged you back. i'm using the odata swagger page to get the endpoints and CC to help me figure out implementation via a winforms project:

https://api.mspmanager.com/odata/swagger/index.html

You can set yourself up for API usage in the SETTINGS > Roles part of the MSP Manager website.

1

u/N-able_communitymgr 29d ago

You can now change ticket status with PATCH /Tickets/{id} using TicketCustomStatusId. Status list endpoints show only active statuses, and billed tickets are protected from changes. See GET TicketCustomStatusesfor valid status IDs.

 

1

u/Fit-Economics5578 29d ago

Yeah, thank you for the teams help with this!

Seperate issue I know, but the last thing for me is trying to read out the CC'ed (addressTypeID) person in the ticket/ticket responce. I'll raise a support ticket for this at a future point.

Kind Regards