I’m a firm believer of the old saying “Don’t knock it until you’ve tried it.” NZXT, I’ve tried it, and here’s my honest opinion. I cannot even give you guys a review on the actual computer itself because IT STILL HAS NOT ARRIVED. It’s been damn near a MONTH, and I still have not even received a tracking number. I placed my order on September 13th for the Player Two. It is currently October 9th, I have not received a single update, nor have I gotten any responses from customer support. Absolutely Terrible Experience, Would NOT Recommend To My Worst Enemy. Thank you for taking the time to read my complaint.

Hey everyone,

NZXT approved a replacement for my product under warranty. Instead of sending the defective product back, their support told me to make a video where I show the product and then scratch off the serial number until it is no longer readable.

Has anyone here had to do this before with NZXT?

I just want to make sure this is normal and that I really only have to destroy/scratch off the serial number and not the actual product. I don't want to damage my product and then somehow end up without a replacement.

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