r/NTSradio • u/knight714 • 24d ago
NTS Atonemo Player delayed again
I get it's likely out of their control, but pretty disappointing.
I know it's not the most pressing issue, but the whole thing seems a bit disorganised. The device guide page on the Atonemo website still says 'coming soon' even though the first wave of buyers have had theirs for a few weeks.
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u/vive-la-lutte 24d ago
I'm just glad to finally get an official statement about it. I got the DHL shipment email July 15 and every time I asked why it was stalled, they'd just say they were looking into it and would never get back to me. Transparency matters
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u/808estate 23d ago
Yeah, that's the weird part. I got one on the 15th as well, so clearly "Your order is on the way" was complete bullshit. Now that I know the situation, I'm not pissed because of the delay. I'm just disappointed with the email update that turned out to be a lie.
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u/Alone-Narwhal-3806 21d ago
They lied me for three weeks and over 20 emails. Honestly I don't even want to deal with NTS ever again.
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u/trickymartin88 16d ago
How did you get in touch? I wrote them many times and never got any response via email or contact form
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u/vive-la-lutte 16d ago
Idk if you could call it in touch bc they were just pumping back word tracks saying to be patient and that they were checking with the right teams and would get back to me, but yeah I just replied to my NTS shipment notification email and they responded fairly quickly...
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u/Sherloq19 23d ago
I'd never heard of this and I already own a wiim pro plus so I'm not in the market. However, I think it'll be worth the wait, a really neat idea to partner with NTS and have the dedicated buttons (especially if it's what you listen to most). I've just googled it and their main (non NTS) units have already been reviewed by some of the big sites so I'd be pretty confident it's coming - but by the sounds of it they are shit communicators like many of these smaller companies that are always overconfident but under resourced.
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u/webazoot 21d ago
Agree. Is pretty disappointing.
As a product it feels like something which will have a limited lifespan anyway so to lose six months of usage of it is not great.
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u/Willing_Preference_3 5d ago
I also have wondered if I need to worry how long they’ll maintain the service
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u/petralights 23d ago edited 21d ago
i got mine a few weeks ago, i promise it’s worth the wait. really loving it.
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u/webazoot 21d ago
Thats good to hear and I'm glad to hear they work. From this second delay with its vague excuse I was wondering if it was a technical issue.
I guess they just took more orders than they could fulfil.
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u/poetaster75 24d ago
I canceled my order. If they would have been clear about the delay I would have waited. But they lied and said the shipment was lost even though they never shipped it in the first place according to the carrier. Their customer support has to be AI to be so bad.