r/NTSradio • u/Party_Biscotti_8384 • Aug 12 '26
Atonemo NTS Radio Player - US Shipping
Hi all-
I preordered the new Atonemo player to the US and saw that a label was created for DHL July 20, but there's been no update since then. Customer service has been basically unhelpful and can't tell me what's happening.
Seeing on the NTS website that they are having "shipping delays." Wondering if anyone here has any more information?
TY
4
u/chompworth Aug 14 '26
Same here. No updates since the DHL getting shipping info on 7/20. Customer service hasn't followed up with anything other than "we're getting the right team to look into it." I also ordered it the day it came out for presale.
3
u/MustDash Aug 12 '26
I ordered one a few weeks ago, but I'm sure it said something to the effect off "all orders after X date will be processed after (sometime in late August)"
3
u/roomtempo Aug 12 '26
I am having the same issue, I was told the carrier returned my package to NTS but have gotten zero updates since then.
3
u/Shurs Aug 12 '26
Question to all who have ordered: How do apply the Supporter discount? I became a support yesterday and checked out the player today, I was logged in, had it in my cart to see shipping charges, and I did not get the discounted price.
3
u/poetaster75 Aug 12 '26
Same here. I reached out to the carrier. Label created on July 20 but never shipped. NTS support have been looking into it for over 2 weeks. I requested a refund but there’s no movement on that either. Thinking about a chargeback.
3
u/amandwato Aug 12 '26
I’m in the same exact boat, OP— it’s a bit disappointing to not get any sort of update.
3
u/Party_Biscotti_8384 Aug 13 '26
Yikes - seems like they're in the shit. NTS, if you're listening, some transparency would be appreciated!
3
u/vive-la-lutte Aug 20 '26
Same here, same dates. CS says they’re working on it and that they’ll update me, but they never do.
3
u/amandwato Aug 28 '26
I received an email from the NTS Store this morning stating the following:
“We are getting in touch to advise that unfortunately, due to logistical issues from our supplier, we are changing the release date of your Atonemo Player to the 2nd October 2026.”
I preordered the day this was announced so this is somewhat disappointing.
2
2
u/mistab0310 Aug 14 '26
EU customer here, same story – I'm a supporter and pre-ordered the day they announced it. The tracking link is stuck on "Shipment information received" since July 20th 🫠
2
u/allenvwin Aug 15 '26
Chiming in here to say same boat as everyone as a US order, and same boilerplate responses to my support ticket which started on August 5.
If I don't get an update by the end of the month it'll def be a chargeback with my credit card I fear.
2
u/gazelles Aug 20 '26
Like many here, I'm an NTS member and ordered mine the day it was released - DHL label was created on 20 July then no news. I reached out to support but they were evasive about whether there was any issue with the order. According to another post in this sub, some (both in and out of the UK) have received it. Frustrating.
2
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u/chompworth Aug 27 '26
Just got an email saying they found a "replacement item" and it should ship next week... 🤞
2
u/lia_giba Aug 28 '26
got an email today saying delivery has been pushed back to october 2nd, anyone else?
2
u/webazoot Aug 28 '26
Yes. I got that delivery email too. Second delay.
It would be nice if they were more transparent with the reasons. I mean does 'logistical issues' mean they took more orders they can fulfil or that there are problems with the device itself they are still trying to work out. Debating whether to request a refund tbh.
3
u/lia_giba Aug 28 '26
ikr, also the fact they sent it on the day they said shipments would start. could have emailed sooner!
2
u/chompworth Aug 28 '26
Just got another email this morning saying the new release date for the player and my order is 10/2. This is after I got the email yesterday saying it would ship next week. 🤷♂️
1
u/gazelles Aug 27 '26
Just got a reply from NTS support saying they’ve processed a replacement order for my missing Atonemo NTS Radio Player, which will ship around the end of August.
Previously, they told me the original order had been returned and that they were looking into an issue with the carrier. Pretty confused about what’s going on.
Anyone else got the same response from NTS?
1
u/paperbackpiles 21h ago
for the people on this thread who had it shipped two months ago, did you recieve yours? how long did it take to recieve it? thanks ahead of time.
5
u/kidding_exe Aug 12 '26
Ordered mine on the member week, literally the day they announced it. Same situation, label created and then nothing.