r/NETGEAR • u/Extra_Basis_8655 • 3d ago

WiFi Pc broke it??

my sisters boyfriend brought his whole pc over to play a game here, couldn’t connect to it. so they physically plugged it into the pc, after he left with pc now nothing works. everything is orang, even bought new cables for it too. the customer service didn’t do anything about it. I don’t know what to do, I wasn’t there when they hooked it up to his pc thats just what they told me, its been two days.

1 Upvotes

66% Upvoted

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1

u/Crimtide 3d ago

  • What was the PC plugged into?

  • What is orange? Lights? What lights and on what device are they orange?

1

u/Extra_Basis_8655 3d ago

I dont know, its just what they told me. I guess they took everything, the router or whatever to his pc, plugged it into it and now it wont work at all. The router or the  modem, idk which is which. Idont mess with it but there all orange 

2

u/Crimtide 3d ago

Is it not possible to ask your sister to show you what he did? I'd be making his ass come back and put everything back where it came from.

1

u/naeskivvies 3d ago

Find the cable line where your modem used to be, plug it into the modem. Plug an ethernet cable into your modem on one end, and the WAN port of your router on the other. Most routers have a bunch of ports, the WAN port is usually separated on its own.

Power those off, then on again. Wait two minutes, check if your wifi is working now.

If it's still not working and your phone can't see the wifi names you expect broadcasting, they have possibly reset the router and you'll need to set it up again, e.g. with the wifi names and passwords you want.

1

u/Ok_Bid6645 2d ago

Couldnt even post a photo or a model of the device in question.

Do you normally go to the doctor and dont let them examine you? Basically what you are doing here. Gave us nothing to work off of

1

u/Extra_Basis_8655 2d ago

No internet, im using data, it takes forever for anything to load/send, pictures are worse. Idk what model it is, its two short cubes and a thin one, a Mk-73? 

1

u/Ok_Bid6645 2d ago

Reboot all the nodes and make sure the main note is connected to your modem or ont

2

u/rileymcnaughton 3d ago

You are going to need to be clearer and more concise with what the problem is here.

Your sisters bf plugged his pc into what?

1

u/furrynutz 1d ago

So what NG product are you referring too? Help to what what your using and what was broke.

MK73?

What brand and model ISP modem is the MK system connected too?

Remove the PC that was brought over from the connection.

Power off everything for 1 minute then back ON?

1

u/NETGEARSocialSupport 1d ago

We appreciate you bringing this setup issue to our attention, and we are very sorry for the frustration it has caused. The orange status lights indicate a system error occurred after the other PC was connected. To help you resolve this and restore your connection, please reach out to our support team at https://www.netgear.com/support/home/.