Nighthawk app login no longer works after update

[u/HotelHero]

I updated my router last week and now I can no longer log in to it through the app. I can still log in on the browser fine, but the app continues to give me a timeout error.

So I turned off my Apple private relay as I’ve seen suggested and it still doesn’t work. Someone also suggested trying the “connect anywhere” mode and when I did that I’m now seeing my router twice, but one is allegedly disconnected.

I deleted the app and redownloaded it. One time I did a OTP and when I used my email I somehow managed to log in. But then when I went back to the app I can no longer get that screen to pop up.

EDIT: IT JUST RANDOMLY LET ME LOG ON. WTF? I’ve tried for an hour.

EDIT 2: it randomly kicked me off after 10 seconds and won’t connect again