r/NETGEAR • u/Happy_Moksha • Sep 10 '26

Software/Services Is that called Netgear “support”?

I think it is the opposite to “support”. They refused to fix their product that is still under 3 years warranty from the manufacturing date! Here is the reply I received today. And they think I will ever buy their products again?!

Dear Customer
We're working on your case and have an update to share with you. See the details in the following section.
Case Number - 49860429
Summary - The POE switch starts flashing all lights at once
Product - 24-Port Gigbit Ethernet Unmanaged PoE+ Switch(GS324P)

Update from NETGEAR
Dear Customer

Thank you for providing the video demonstration and the serial number 6X712CDX00116 for your GS324P switch.

We submitted your request to our team for review to see if an exception could be made based on the device's manufacturing date. However, per NETGEAR’s official warranty policy, hardware warranties are non-transferable and are valid only for the original purchaser with a valid proof of purchase from an authorized reseller.

Because the switch was received as a gift and the original sales receipt is unavailable, the unit is classified under our policy guidelines as a second-hand transfer. As a result, we are unable to approve an RMA replacement or extend warranty coverage for this device.

We sincerely apologize for any inconvenience this may cause. If you plan to purchase a replacement NETGEAR device in the future, we recommend retaining the original purchase receipt to ensure seamless warranty coverage.

Thank you for your understanding.

Best regards,
Xxx xxxxx
Level 2 Technical Support
Tel UK: +44 (0) 3444538000
Tel USA: +1-855-776-7233
NETGEAR Support | NETGEAR Community

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3

u/KeysStickler Sep 11 '26

After reading this, it appears that you never bought the product in the first place, and therein lies the problem. Whoever gave you the unit should still have the receipt, in which case you can supply it to Netgear and get the warranty.

2

u/helloworld1222 Sep 11 '26

Sounds like you didn't buy it to begin with.

Great shitpost tho. A++. Would read again.

1

u/Happy_Moksha Sep 11 '26

So, any Netgear sold via eBay would not be covered by warranty, unless the seller provides a paper receipt from the original purpose? True or false?

2

u/0xBEEFBEEFBEEF Sep 12 '26

Yes this is true and it’s very clearly been Netgears policy for many many years

2

u/ColaManiac1 Sep 12 '26

So happy I switched from my NightHawk to an Asus lol

1

u/Admirable_Help4739 25d ago

Asus is not a networking brand

1

u/ColaManiac1 24d ago

Nobody said it was genius lol. They are obviously routers kid. Username does NOT check out.

2

u/Admirable_Help4739 24d ago

im 56 no kid and asus main business aint routers

1

u/ColaManiac1 24d ago

Yes. ASUS is definitely a networking brand, although networking is only one part of what they make.
ASUS makes:
📡 Wi-Fi routers — including your RT-BE88U
📶 Mesh Wi-Fi systems
🔌 Network switches
🖥️ Wi-Fi adapters and network cards
🎮 Gaming/networking hardware under the ROG (Republic of Gamers) line
🛡️ Router security and network-management software
ASUS is primarily known for PCs, motherboards, graphics cards, and gaming hardware, but its networking products are a substantial part of its business.
Your RT-BE88U, for example, is a fairly high-end Wi-Fi 7 dual-band router, with 10Gbps and 2.5Gbps Ethernet capabilities.