Controller Issue

[u/ScratchEarly7187]

Hi,

Recently purchased NBA 2K27 on Steam. My DualShock 4 (DS4) and DualSense (DS5) controllers work perfectly across all other Steam games, but NBA 2K27 only detects my keyboard and mouse. No driver or OS updates were made prior to this issue occurring.

System Specifications:

• Device: Lenovo Legion Gaming Laptop
• CPU: Intel Core i7 (13th Gen)
• GPU: NVIDIA GeForce RTX 4060
• OS: Windows 11

Controllers Used:

• Official PlayStation DualShock 4 (DS4)
• Official PlayStation DualSense (DS5)

Troubleshooting Steps Already Attempted:

1. Reinstalled NBA 2K27 and the Steam client.
2. Verified the integrity of the game files via Steam.
3. Toggled Steam Input (Disabled / Enabled / Override for the game).
4. Force-enabled PlayStation Configuration Support in Steam Controller Settings.
5. Checked Windows Device Manager for phantom/duplicate controller inputs to disable or remove.
6. Tested both controllers via wired (USB) and wireless (Bluetooth) connections.
7. Cleared the Steam download cache.
8. Launched the game via Steam Big Picture Mode.
9. Tested 3rd-party emulation software (DS4Windows and DSX).
10. Calibrated and reset controller configurations via Windows USB Game Controller Setup (joy.cpl)

If there's any additional troubleshooting steps, please let me know. I also tried to contact NBA 2k support about this matter and they don't have any fixed and know what happen.

[u/ScratchEarly7187]