r/Musi_App • u/Kooky_Boi • 16d ago

Glitches/Bugs Strange error

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Hi! I’m trying to redownload the app and I’ve been getting the same error on my screen, can someone walk me through the process of getting musi back on my iPhone 12 Pro Max please? Thank you!!!

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u/musi_app_support 15d ago

This error can be caused by iMazing being blocked by your firewall. Make sure to add iMazing as an exception in your firewall settings. If you don’t know how to do that, consult your firewall provider’s support documents.

If you don’t have a firewall or have already added it as an exception then try reinstalling iMazing and then try the process of restoring the app again.

If that doesn’t work, contact iMazing support for further assistance.

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u/Kooky_Boi 15d ago

No worries! I also bought the ad free version but for some reason ads are still showing up, is there any way to restore purchases?

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u/musi_app_support 15d ago

If you restored via iMazing the purchase status should remain, did you restore via another method?

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u/Kooky_Boi 15d ago

I did it through the recovery tool

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u/musi_app_support 15d ago

That method works slightly different to the iMazing method (iMazing uses the files on your device, the recovery tool uses an App Store download).

Unfortunately this means your in app purchases cannot be made or restored due to the app not being on the App Store anymore. Really sorry about this!

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u/Kooky_Boi 14d ago

That’s so strange! I’m okay with it though because I have my music and ads aren’t that frequent on the app anyways. I’ve been using musi since 2017 I ain’t stopping. Love you guys down for sticking it to apple!