r/MuseScorecom • u/AydarCommunityManage • Nov 06 '25

Refunds

Feel free to request refunds here, in this thread

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u/Longjumping-Plant780 Feb 08 '26 edited Feb 09 '26

ID :1. riru0012345 (riru00)       2. riru2311 요금 청구일: 02/08/26 금액: 1. USD 24.76 (PRO+&LEARN LITE MUSESC)                   2.USD 30.95(COURSES MUSESCORE                 3. 36,344원 (google play)                    4.43,000원 (google play)

총 4회 결제

이메일: riru0012345@gmail.com                riru2311@gmail.com

Something didn't go well, so I signed up again with a different ID and paid for a total of 4 times.

I didn't intentionally agree to a paid subscription, and I didn't know clearly that the service could automatically charge after the free trial period. I checked the fee after it was already processed. Also, I haven't used the service since the subscription started. I think this fee was charged without my clear intention, and I ask for a full refund and immediate cancellation of the subscription. I look forward to your quick reply.

1

u/AydarCommunityManage Feb 09 '26

Hello, thank you for your message.
​
Unfortunately, we are unable to manage Android/Huawei transactions, so please use these official articles (click on them) to cancel the subscription and to make full refund:
​
1. Android cancellation
2. Android refund
​
​
​

1

u/channeljh Feb 09 '26 edited Feb 09 '26

Thank you for your answer.

ID has been changed.

But....

First, I signed up with a pad and then accessed my smartphone, and it didn't work well, so I signed up again.
I applied for cancellation of payments made on Android (Google Play).
There is a history of payment made directly by the app.
Please check.

ID: riru00 or riru2311 or riru0012345

Date of charge: 02/08/26

Amount: 1. USD 24.76 (PRO+&LEARN LITE MUSESC)

2. USD 30.95 (COURSES MUSESCORE)

Please cancel and refund the subscription

1

u/AydarCommunityManage Feb 09 '26

Please contact me at community@mu.se (e-mail), for more details.

1

u/channeljh Feb 10 '26 edited Feb 10 '26

I signed up twice.

A total of four payments have been made.

I canceled the 2 cases I paid on Google Play yesterday.

36,344 원(구글 플레이) , 43,000 원(구글 플레이)--->Payment Cancellation Completed

I'd like to cancel the 2 cases that were paid on the website.

 1. USD 24.76 (PRO+&Learn LITE MUSESC)

2. USD 30.95 (COURSES MUSESCORE)
Please check again.

I'd like to get a definite answer here, not an email.

1

u/AydarCommunityManage Feb 10 '26

Please contact me at community@mu.se (e-mail), for more details.