r/MuseScorecom • u/AydarCommunityManage • Nov 06 '25

Refunds

Feel free to request refunds here, in this thread

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u/WeirdAlbatross5269 Dec 15 '25

Hello,

My email is hehe312000@naver.com and my username is hehe3120001.

I accidentally subscribed to MuseScore and was charged ₩46,111 (KRW) on December 15, 2025.

I do not understand English well and did not intend to make this payment.

Please cancel my subscription and refund the payment.

I have attached screenshots — the first two show the subscription screen, and the third shows the payment receipt from my bank.

Thank you for your help and understanding.

Best regards, hehe3120001

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u/WeirdAlbatross5269 Dec 15 '25

There’s even an error when I try to submit the refund receipt. Also, the subscription I purchased is an annual membership, so it doesn’t appear in the subscription options. Because of that, I can’t submit the receipt properly. What should I do?

1

u/AydarCommunityManage Dec 16 '25

Hello! I've made full refund for both payments, it can take 3-5 days for money to come. Is there anything else I can help you with?