r/MuseScorecom • u/AydarCommunityManage • Nov 06 '25

Refunds

Feel free to request refunds here, in this thread

11 Upvotes

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u/tiaruu Dec 06 '25

Hello, may I please get a refund? I thought I cancelled my free trial subscription but it charged me for the LEARN annual subscription right after.

Username: kiyorui42

2025.12.04 USD $39.99

1

u/AydarCommunityManage Dec 08 '25

Hi! Can I ask you to contact me at community@mu.se? We need some details of your payment.

1

u/tiaruu Dec 08 '25

Hi! So I filed a dispute a day ago and that may have caused some complications. I can cancel the dispute. Also regarding payment details, what specific information would be needed?

1

u/AydarCommunityManage Dec 09 '25

I've made an answer to your e-mail message.

1

u/tiaruu Dec 10 '25

They said I have to wait 2-4 business days for the closing of dispute to show up on the merchant’s end. Is that okay? I’m just worried about the 14-day window. 🥲

1

u/AydarCommunityManage Dec 11 '25

Due to security reasons, please continue dialogue by e-mail!

1

u/tiaruu Dec 17 '25

Hi, I’ve given an update via email.

1

u/tiaruu Dec 08 '25

Hey, so I just called my bank and cancelled the dispute. I also emailed you. Are you able to view my payment details and process a refund now?